Ensure VU assigns you a loan specialist in your area who is familiar with the local and state laws. Our loan specialist was extremely knowledgeable about local, county & state laws & regulations.
This was the easiest I have ever dealt with Home Loan offices. Excellent Service and always on top of thing and very patient.
Great company and people made this part of our home buying process easy.
It was a great experience and I would highly recommend it to anyone. The team was great and provided detailed assistance along the way.
Best experience we’ve ever had. No hassle no stress.
I highly recommend this company and the Tammy Hemmie team. She was very professional, knowledgeable, and personable.
Thank you Veterans United. We are glad we picked you to help us purchase our new home.
If my experience with those who represent Veterans United is reflective of the norm rather than the exception then you will have a smooth and pleasant experience working with them as well.
Veterans United are a friendly and professional organization that with assist you to get you home in a smooth and timely manner.
Without a Veterans United Home Loan we would have never been able to purchase our first home which is a dream come true for our family. We loved how everything that needed to be signed was done electronically. Yes there was a LOT to read and sign but it was so well worth the time to become home owners. Our loan officer Glen Leach and his team guided us through the entire process which we would never have been able to do by ourselves. Thank you Veterans United - we are very happy with our new house!!
They will go above and beyond, even helped me get a lower rate!
We had a great experience working with Tammy and Debbie. They were patient with our loan situation and great about keeping us informed as to where we were in the process and what other steps were needed. We would definitely work with them in the future!
I'm Infantry NCO stationed at Ft. Lewis. So, I had real headache with Navy Fed, point of friction was that I was under 1 year mark before my possible ETS, and even I submitted all necessary paperwork: "Intention to reenlist", and "Statement of Service" - they were really rude, incompetent and unprofessional, they had no idea what VA Reg actually says. Finally, I lost my patience told Navy Fed to F...OFF and went to Veterans United. BEST DECISION I EVER MADE! Everything was so smooth and painless, it's almost unbelievable. Tammy was really fast and professional, they closed under 3 weeks, and I'll be celebrating Christmas in my new Home. Lesson I learned from it - don't give your money to the people who don't even pretend to care about you. Veterans United did a great job! Highly recommended.
Glenn and Diane are a great team that made our buying experience great. They were so helpful, answering all our questions.
Thinking these people had my best interest at heart was far from the truth. I thought I was dealing with top notch Veterans that would treat me the way they would want to be treated. I had to do all of the foot work myself and even considered going with another lender which in hindsight would have been better as they sold my loan before I ever got an invoice for my first payment. It wasn't worth saving a few dollars to not be able to find a warm body when you needed one. I cant believe I was told to count my blessings by this loan officer Seriously?
Response from Veterans United
Thank you for taking time to communicate your feedback, Rose. A member of our Client Advocate team will be researching this further to determine what our team may do in the future to maintain excellent service. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.