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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

847

Total Customer Reviews

96.3%

Would Recommend Veterans United to Friends and Family

4.6 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
567
4
215
3
35
2
14
1
16

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Showing all 198 refinance loan reviews

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5 out of 5 Stars
Would Recommend

People are what make or break a company. At Veteran United Home Loans, the people are professional, caring, and take care of you. That speaks volumes for Veteran United Home Loans! They really do care about you and Ella Owens is the best! I give Ella and Veterans United 100 stars! The process of refinancing my VA loan went smoothly and they made sure I understood everything encountered along the way. I've used my VA Home Loan benefits four times and this was by far the easiest and most stress free process I've ever encountered. I've dealt with other Veteran Home Loan companies who don't call you back and make you feel like you are bothering them and it was a waste of time to call them. I would highly recommend Veterans United Home Loans to all Veterans - it is a most pleasant experience!

Loan Officer: Ella Owens

NMLS# 89597

3.5 out of 5 Stars
Would Recommend

Overall, I was satisfied with the service that I received and impressed with how the process changed since we last refinanced since 2003. The process is certainly more expedient. I would recommend your company to other people however I will stress again that you should give older customers more consideration when comes to this automation process. Thank you all again for what you did for us.

Loan Officer: Jennifer Rambow

NMLS# 1816514

5 out of 5 Stars
Would Recommend

Loan Officer: Jennifer Rambow

NMLS# 1816514

5 out of 5 Stars
Would Recommend

If you're a Veteran doing a first-time home loan or wanting to do re-fi, you can't go wrong with using VU. They have great customer service, are thorough, and take care of you all the way. Highly recommend!!!

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

Excellent customer service!

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

A little better vetting of title companies would be my only suggestion to make the process smoother.

Loan Officer: Matt Kuhns

NMLS# 1647919

4.5 out of 5 Stars
Would Recommend

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

excellent service..

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

Loan Officer: Jennifer Rambow

NMLS# 1816514

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5 out of 5 Stars
Would Recommend

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

We highly recommend this company for the IRRRL Streamline VA refinance loan. They are top notch! We called other companies, and were treated like this type of loan wasn't worth their time or effort. Veteran's United was on this from the first call.

Loan Officer: Ella Owens

NMLS# 89597

4 out of 5 Stars
Would Recommend

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

Loan Officer: Jennifer Rambow

NMLS# 1816514

5 out of 5 Stars
Would Recommend

Loan Officer: Jennifer Rambow

NMLS# 1816514

3.5 out of 5 Stars
Would Recommend

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

Loan Officer: Ella Owens

NMLS# 89597

5 out of 5 Stars
Would Recommend

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

Loan Officer: Jennifer Rambow

NMLS# 1816514

Ready to see for yourself?

Experience first-hand why 567 homeowners give us a perfect score!

Check My Eligibility →
5 out of 5 Stars
Would Recommend

I’m grateful to have been working with Glenn on our refinance. It could’ve been a challenging process due to everything being handled virtually due to COVID but the whole process was smooth and easy. Glenn went above and beyond of what I expected and kept us informed throughout the whole process. Outstanding service! Thank you tons Glenn and the staff at Veterans United Home Loans!

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

This is the second time I have refinanced my home through Veterans United Home Loans and both times I had a smooth experience. I was impressed with how easy it was to go through this process remotely due to COVID. Tammy was friendly, helpful, and quick to respond to email I sent. Communication was great which I appreciated.

Branch Manager: Tamara L. Hemmie

NMLS# 315763

4.5 out of 5 Stars
Would Recommend

I’m Gerry, a Navy Veteran from Bremerton WA.
If you like low Morgage interest rate, super fast service and trusted people go with Veterans United. Thank you Ms. Ella Owens.

Loan Officer: Ella Owens

NMLS# 89597

5 out of 5 Stars
Would Recommend

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

Great experience overall will come back if the need arises!

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

Loan Officer: Ella Owens

NMLS# 89597

5 out of 5 Stars
Would Recommend

Branch Manager: Tamara L. Hemmie

NMLS# 315763

More Reviews

See all 847 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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