Veterans United Promotes Kelley Frink to Chief Operations Officer

June 25, 2026

COLUMBIA, Mo. — Veterans United Home Loans, the nation’s largest VA purchase lender, today announced that Kelley Frink has been promoted to Chief Operations Officer - a newly expanded role that will extend her oversight across the company’s full business operations.

Frink joined Veterans United in 2013, and was named Chief Financial Officer in 2019. A licensed CPA with a master’s degree in accountancy from the University of Missouri–Columbia, she came to Veterans United from roles at KPMG, Williams-Keepers and Learfield. As CFO, Frink oversaw the company’s financial reporting, payroll and long-term financial planning. Under her financial leadership, the company financed more than $26 billion in home loans in 2025. With more than 13 years at Veterans United, Frink is one of the company’s longest-tenured senior leaders - having grown alongside Veterans United from its early years to its current standing as the nation’s No. 1 VA purchase lender.

As COO, Frink will oversee the company’s day-to-day operations and work across departments to align resources and processes with Veterans United’s mission of helping Veterans and military access their hard-earned VA home loan benefit.

“Kelley has been a key part of the mission to help Veterans and military families achieve the American Dream of homeownership, and I have tremendous confidence in what she’ll bring to this expanded role,” said Nate Long, CEO, Veterans United Home Loans. “COO at a mortgage company usually means operations, but here, she’s going to have a ton of other responsibilities beyond that. Her role will grow in a way that will preserve her broad view of VU and allow her to spend more time helping improve processes and operations around the company.”

Frink, a certified public accountant, has been recognized for her contributions within Veterans United and in the Columbia business community, including being named a Woman of Excellence in Finance by COMO Magazine. She is a member of the Missouri Society of CPAs and serves as a board member for the Food Bank for Central & Northeast Missouri.

“I’m deeply proud of what this team has built and what we stand for,” Frink said. “This role is an opportunity to serve in a broader way - and I’m committed to making sure Veterans and military families continue to receive the exceptional service they’ve earned.”