We had a great experience working with Tammy and Debbie. They were patient with our loan situation and great about keeping us informed as to where we were in the process and what other steps were needed. We would definitely work with them in the future!
I'm Infantry NCO stationed at Ft. Lewis. So, I had real headache with Navy Fed, point of friction was that I was under 1 year mark before my possible ETS, and even I submitted all necessary paperwork: "Intention to reenlist", and "Statement of Service" - they were really rude, incompetent and unprofessional, they had no idea what VA Reg actually says. Finally, I lost my patience told Navy Fed to F...OFF and went to Veterans United. BEST DECISION I EVER MADE! Everything was so smooth and painless, it's almost unbelievable. Tammy was really fast and professional, they closed under 3 weeks, and I'll be celebrating Christmas in my new Home. Lesson I learned from it - don't give your money to the people who don't even pretend to care about you. Veterans United did a great job! Highly recommended.
Glenn and Diane are a great team that made our buying experience great. They were so helpful, answering all our questions.
Thinking these people had my best interest at heart was far from the truth. I thought I was dealing with top notch Veterans that would treat me the way they would want to be treated. I had to do all of the foot work myself and even considered going with another lender which in hindsight would have been better as they sold my loan before I ever got an invoice for my first payment. It wasn't worth saving a few dollars to not be able to find a warm body when you needed one. I cant believe I was told to count my blessings by this loan officer Seriously?
Response from Veterans United
Thank you for taking time to communicate your feedback, Rose. A member of our Client Advocate team will be researching this further to determine what our team may do in the future to maintain excellent service. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.
She went above and beyond everything was handled before I even had a question to askWill definitely use her in the future
They made the whole process easy
Everyone at Veterans Home United is top notch. They will guide you through the whole process step by step. I would highly recommend them for your home buying experience.
If you want a company you actually cares about you as a person (not a number), who knows what they are doing, and will make the necessary time to ensure all your questions and concerns are answered, then Veterans United is the company you want working for you and with you.
Although we are overall pleased with our first time home buying experience, it was very difficult to understand the process and I believe communication was an issue. We thank Veterans United and our team for making our first home purchase happen, but we were very confused throughout the process with unanswered questions and communication issues.
Response from Veterans United
Thank you for your review Javier. We want to ensure that all of our clients, especially first time home buyers, are able to have their questions answered in a timely fashion. We want to ensure this feedback will help Veterans in the future not have similar issues with their home buying process. Our Client Advocate team remains available to you if you need to discuss further.
The whole experience went amazing and everything fell into place (almost) perfectly! Would recommend to anyone!
Glenn and his team were very knowledgeable and efficient.
I plan on recommending Glenn, Kristie and Teresa to everyone I know who is in the market for a house. The whole experience was wonderful and they were there to answer questions and help every step of the way
When I initially started the process I was very satisfied but as the process was going. I decided to change homes, this process took a while. The updates were hard to come by, seemed generic and inaccurate. This is because my loan officer missed my closing date due to the wrong power of aftorney in my file. Now this was not the only issues because no one was on the same page at this office. I was asked to pay off some debt. Once I did this they asked told me I needed to pay off an entirely different debt that was never spoken about. When I asked about this, they just said sorry we were just trying to see what we could do.
Response from Veterans United
Thank you for your review Joshua. We understand the frustration when a new loan file is started and paperwork changes the process. We will research this information and your file to make sure another Veteran does not have a similar experience. Our Client Advocate team remains available to you if you would like to discuss this further.
Matt Kuhns Made this the most pleasant buying experience I've ever had. Thank you so much Matt!
Very Accomadating. Very helpful
