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Puyallup, Washington Reviews

Unedited and unfiltered reviews from Veterans and military families

1,172

Total Customer Reviews

96.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 1,172 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend
3 out of 5 Stars
Would Recommend

At first we had a horrible time with veterans United. We got a loan officer that wasn’t doing their job and then was paired with a realtor that didn’t care about us. Then we got switched over to Jen who was absolutely fantastic!!! She definitely saved the day and turned us around about veterans United.

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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We bought our home from overseas which can make anyone feel uneasy. The team we worked with at Veterans United far exceeded our expectations. They answered all our questions and explained ever step and number along the way. They helped ease a lot of stress that comes with the buying process. It was a great buying experience!

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Photo submission from Nicholas P.

My advice to other veterans, if your credit is holding you back, they will work with you to repair it. I started my journey with my credit in shambles but due to the lighthouse program and the tenacity at which my Veterans untied loan officer guided me, what seemed like would take years only took a few months. Owning a home seemed like a dream that would never come true but now I'm turning my new house into my family's home.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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2 out of 5 Stars

We think our experience would have been better had we started with Tammie in the first place. The first person we got set the tone and messed a lot of things up. It made us unsure and uncomfortable. It overall was not a great experience

5 out of 5 Stars
Corey S. is Through the Roof!

My mother always told me buying a home was tedious and aggravating. I've never called my mother a liar, but Veterans United makes me want to challenge her claim!

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5 out of 5 Stars
Would Recommend

My only feedback would be for the website user experience in the "To-Do" list. Please, add a button that simply allows you to upload documents without clicking through the "To-Do" list to figure out where it goes. As the payer, I shouldn't have to be the one that sorts documents into the correct folder. That should be done by the loan team since they are the ones that ultimately make the decision on whether or not my documents are sufficient. Other than this small bit of frustration, the entire experience was much better than I've experienced with other loan companies.

2.5 out of 5 Stars

Your underwriting department is totally out of control..

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

It was truly an amazing experience to buy a home with this team. They made us feel like part of the family.

5 out of 5 Stars
Would Recommend

When I started looking for a mortgage team, I went with my previous loan provider, Freedom Mortgage. The loan officer did not seem to have a sense of urgency and was not readily available to reach out to to keep the process quick. I switched to Veterans United and the moment I submitted my application (around midnight!) I received a call to get started and everything went super fast and I was able to be in contact with Trish at any time without issue! I'm glad I went with VU, as they're quick, reliable, and very professional.

5 out of 5 Stars
Would Recommend

I would recommend anyone interested in purchasing a home to veteran united. They will not be disappointed. To quote from a movie; I would chose them 7 days a week and twice on Sunday

5 out of 5 Stars
Would Recommend

Never in the history of my short life have I ever not been a panicky person so when I say that this team, especially Mr. Glenn Leach, brought me so much reassurance and calmness throughout the process even when things went a little wonky, believe that he must indeed be the absolute best. I couldn't give you a single negative thought towards the entire interaction with the Puyallup VU team. They were thorough, knowledgeable, and truly seemed to be above and beyond dedicated to getting our family a home. Such an amazing, passionate group and company!

5 out of 5 Stars
Would Recommend

One thing that I wish would happen, is that for the whole duration of my loan that I stay with Veterans United. The last time I purchased with Veterans United, they sold my mortgage to Freedom Mortgage, who was extremely pushy, rude, and had abusive sales practices. Even after telling them to stop sales calls, they continued.Veterans United was a blast to work with on my last loan as well as this one. I just hope my loan stays with Veterans United.

5 out of 5 Stars
Would Recommend

This is my second home purchase through you and will definitely stick with you for the the next one !

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend
Photo submission from James W.

We are very grateful for Trish Cole! She came in at time where everyone else we had tried had failed us. Therefore, we were really apprehensive about trying another company but once we met Trish she eased our fears. My husband is a retired Army Soldier, who suffers from P.T.S.D. and just about any episode can set him off. However, everything about our home buying process went smoothly. I love the fact that you have a secure portal to place all of your documents in versus putting it in an email. This is what sets Veterans United apart from the rest. Thank you Trish for assisting us with the purchase of our lifetime!

5 out of 5 Stars
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See all 1,172 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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