This is the fourth time we’ve used VUHL services for either financing or refinancing our homes, and they’ve been consistently pleasant and professional to work with. Their rates are great and very competitive with other VA loan lenders. No hidden fees - everything disclosed upfront to help us make our decisions.
We are very grateful for Trish Cole! She came in at time where everyone else we had tried had failed us. Therefore, we were really apprehensive about trying another company but once we met Trish she eased our fears. My husband is a retired Army Soldier, who suffers from P.T.S.D. and just about any episode can set him off. However, everything about our home buying process went smoothly. I love the fact that you have a secure portal to place all of your documents in versus putting it in an email. This is what sets Veterans United apart from the rest. Thank you Trish for assisting us with the purchase of our lifetime!
You can count on Mega, to get things done quickly and accurately
Overall experience they the VA was horrible. Two months to close a loan is unheard of in these times especially since collateral was well over asking price of new home. Glenn our loan officer was everything you would expect from a loan officer. Michelle was super awesome and a pleasure to work with.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. James, we value your patience and commitment in sticking with your loan process, even when things became frustrating. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.
We have no gotten a home loan and refinanced with Veteran’s United. The process is so easy and the team has been helpful both times. I would only use them in the future!
The entire process was smooth and efficient. Great experience!
Ticor title has been our primary nemesis in this process. They bungled the paperwork 3 times now, the wire instructions are very ambiguous (not something I like when large amounts of money are involved) and they charge quite a bit for this "service". I would consider using another title company for your future loans.
Other lenders are impersonal with annoying sales calls, ridiculous hold times and terrible customer service. I will only deal with Veterans United for now on. They stay ahead of the competition in every way making them the best choice around. Ella is a real pleasure to work with, I highly recommend calling her.
This is the fourth home purchase or refinance that I have completed with Veterans United. Tammy and her team are awesome. Fast and efficient! So easy to work with and answered all of the questions I asked.
The process was easy & hard at times with the underwriter,s, but Trish pulled us through them
I will be referring Veterans United (specifically Glenn) to any veteran needing a refi!
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Had a great VU experience. Will recommend to others.
We have used Glenn Leach twice. He does a amazing job and very helpful with any questions we have. We will definitely use him again in the future and recommend him to family and friends.
This was my 2nd time going through Veterans United Home loans and I will not use anyone else. Each time the loan officer has treated me like family, offered to help with moving, and they even answer the phone when they are not at work! Their attention to detail, communication, and customer service cannot be matched.
