Sheldon and his team did a fantastic job. Super easy and seamless.
Sheldon, Sarah, and JAndrea, & Joe were FANTABULOUS to work with! I have previously purchased 2 homes with my ex husband throughout our 30 yr career in the Coast Guard; however, this is the first time purchasing one on my own. They answered all of my frantic emails and text messages quickly and without any judgement. They understood my situation having to relocate to another state to care for my mother and finding a home that would suit my mom, my wife, and myself and to stay within budget for our fixed monthly (disability) income. I would recommend the team wholeheartedly.
My realtor staci was wonderful kudos to the team n all ur held ur whole team r my heroes peace
The interface of the VU app is terrible. It needs to be updated. That app was the worst part
Exceptional Team and TeamWork!
Thank you all so much for sticking with me, answering all my questions, and allowing the process to take a VERY long time due to my circumstances. I highly, highly appreciate the help and cooperation. I will certainly be reaching out again if I need help buying or refinancing a home again.
I paid an extra 10k for a VA funding fee using a VA loan through VU to get ignored and left to make sure things happen when they were suppose to. Asked about closing date a week ahead of time did not hear back then the day before was told it would be pushed back a day. With our contract it actually set us back 4 days because of the weekend. Kateleynn said just play hard ball and change the contract. Not how can we make this right. Then i ask about money after closing she says that will be the title company…i had to ask for who that was and the phone number gotta see that stuff coming if you work with customers but she did reply that same day. I will go ahead and call them myself again after sitting in a hotel that i had to get because closing was late…got to do better team its just got 400k in debt and felt like i had to stress about unanswered questions for days.
Response from Veterans United
Hi John,
I’m really sorry to hear how stressful this experience was — especially after choosing to use your VA benefit and trusting us with such an important step. The last thing you should’ve felt while buying a home was like you were left to chase down answers and figure things out on your own.
Delays are frustrating enough, but when they start impacting where you’re staying and how you're spending your time and money — like having to get a hotel — it adds a whole new layer of stress. That’s not the kind of support we aim to provide, and I’m truly sorry that you felt like the pressure fell on your shoulders instead of ours.
If you’re willing, we’d really like to dig into what happened here and make sure your feedback is shared with the right people on our end. You can reach my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, and always happy to listen.
Everyone was very informative and nice. For buying my first home I did not feel confused for very long and I did not feel like I was left in the dark by anyone.
Jason, Katie, and Megan made the homebuying process very straightforward and manageable for me as a first time homebuyer, and I am thankful I got to work with them
My team was great and very helpful with the process. This was my First time purchasing a home and my team was on point! thank you to all of them to help make this happen even with the difficult hurdles to overcome. Also, Travis Ward and Kristi Cline were amazing in the process. Thank you again!
Over all everyone was great, very quick to respond to our questions, knowledgeable on subjects, and kept the process moving quickly. Thank you.
We wouldn’t trust anyone else with our home!
Thank y’all for making this the best home buying experience. Truly was wonderful. Excited for the next home — I already know I am coming back to y’all.
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I would like to Thank' the whole' team! I'm 43 year's a Battle Born' Vet' now, 1 G.S.W, 10 Surgeries, many Hard'... Long' road's and many mile stone's! But getting into my new Old' home. . After Losing my Wife of thirty years, and Starting All over again! This is a Really big one for me! This is my First home on my own! And these People... Helped Me' achieve that goal! On the 1st day of Christmas' month!... What a wonderful gift! My Rescue Husky "Sapphire' Blue" is so happy here in "HER"😋new home, She was Abused, needed my help, and she needed this Security! So, these people' did indeed help save #2' Live's from the Mean' streets!! Thank you'!... All' so much! I'm truly Grateful!! Eliza
I will recommend Veterans United to anyone that needs exceptional service.
Andy and his team made everything so easy and never left our side until we were in our dream home. We couldn’t be more grateful! I am a Coast Guard Veteran who has never left the coast and married my wife on the 4th of July over 20 years ago. We closed on our home on 7/3 and spent our anniversary in our new home! Happy 4th of July!
