Overall experience they the VA was horrible. Two months to close a loan is unheard of in these times especially since collateral was well over asking price of new home. Glenn our loan officer was everything you would expect from a loan officer. Michelle was super awesome and a pleasure to work with.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. James, we value your patience and commitment in sticking with your loan process, even when things became frustrating. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.
The overall process was excellent from pre-approval to closing. The online portal made the process efficient and simple to follow. The to-do list helped keep us on track and kept us informed of our place in the process. The Veteran Home Loan website was filled with great information to assist with the home buying process. The loan team went above and beyond to communicate timely and to help guide us through the process. Our loan specialist was very knowledgeable of the VA process and always available to help us at anytime of the day with questions throughout the process. Service and experience was exceptional.
