Worst support ever. Why ask for my social to authenticate if it doesn’t matter? Why ask for my loan number if it’s just going to not understand? It’s garbage
Response from Veterans United
Hi Taylor,
I'm really sorry your experience with our support team left you feeling this frustrated. It sounds like you were trying to get help and just ran into one roadblock after another—that's not the experience we want anyone to have, especially when you're already dealing with something as stressful as a home loan.
Verifying information like a loan number or Social is meant to protect your privacy and help us locate your file quickly, so it’s especially frustrating to hear that it didn’t actually help get you the answers you needed. I’d be upset too.
If you’re open to it, I’d like to make sure someone on our Client Advocate team takes a closer look at what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST—and we’d appreciate the chance to talk.
Bravo Zulu, a 5 Star Customer Service from Veteran United Home Loan Specialist , Ms. Ellah Owens.She was expert, patient and super fun to have as my VA Loan Specialist.Thank you, Arigatōgozaimasu,
Gracias, Maraming Salamat.As a Navy Veterans myself, I salute you for taking care of our military active, reserve and veteran communities here in Washington State and other state.
Ready to see for yourself?
Experience first-hand why 890 homeowners give us a perfect score!
If you're a Veteran and looking to do your first loan, you can't go wrong with using VU. My wife and I have been using them since 2016 and having Glenn Leach as our loan specialist, always makes for a pleasurable experience. He and his team are always thorough and very helpful. I highly recommend VU for anyone looking to do a home loan.
