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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

847

Total Customer Reviews

96.3%

Would Recommend Veterans United to Friends and Family

4.6 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
567
4
215
3
35
2
14
1
16

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Showing all 86 Army service member refinance loan reviews

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5 out of 5 Stars
Would Recommend

We have no gotten a home loan and refinanced with Veteran’s United. The process is so easy and the team has been helpful both times. I would only use them in the future!

Loan Officer: Ella Owens

NMLS# 89597

5 out of 5 Stars
Would Recommend

The entire process was smooth and efficient. Great experience!

Loan Officer: Megan Santiago

NMLS# 1929252

5 out of 5 Stars
Would Recommend

This is the fourth home purchase or refinance that I have completed with Veterans United. Tammy and her team are awesome. Fast and efficient! So easy to work with and answered all of the questions I asked.

Branch Manager: Tamara L. Hemmie

NMLS# 315763

4 out of 5 Stars
Would Recommend

The process was easy & hard at times with the underwriter,s, but Trish pulled us through them

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

Loan Officer: Trish Cole

NMLS# 120968

3.5 out of 5 Stars
Would Recommend

My loan specialist recommended a title company that I would never recommend to anyone. My closing date did not occur as scheduled and no one contacted me to provide any information. Communication was terrible.

Loan Officer: Jennifer Rambow

NMLS# 1816514

5 out of 5 Stars
Would Recommend

Loan Officer: Jennifer Rambow

NMLS# 1816514

5 out of 5 Stars
Would Recommend

Loan Officer: Megan Santiago

NMLS# 1929252

3.5 out of 5 Stars
Would Recommend

Overall, I was satisfied with the service that I received and impressed with how the process changed since we last refinanced since 2003. The process is certainly more expedient. I would recommend your company to other people however I will stress again that you should give older customers more consideration when comes to this automation process. Thank you all again for what you did for us.

Loan Officer: Jennifer Rambow

NMLS# 1816514

5 out of 5 Stars
Would Recommend

If you're a Veteran doing a first-time home loan or wanting to do re-fi, you can't go wrong with using VU. They have great customer service, are thorough, and take care of you all the way. Highly recommend!!!

Loan Officer: Glenn Leach

NMLS# 112932

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Experience first-hand why 567 homeowners give us a perfect score!

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5 out of 5 Stars
Would Recommend

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

Excellent customer service!

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

excellent service..

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

Loan Officer: Jennifer Rambow

NMLS# 1816514

5 out of 5 Stars
Would Recommend

Loan Officer: Jennifer Rambow

NMLS# 1816514

3.5 out of 5 Stars
Would Recommend

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

I’m grateful to have been working with Glenn on our refinance. It could’ve been a challenging process due to everything being handled virtually due to COVID but the whole process was smooth and easy. Glenn went above and beyond of what I expected and kept us informed throughout the whole process. Outstanding service! Thank you tons Glenn and the staff at Veterans United Home Loans!

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

Great experience overall will come back if the need arises!

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

My experience with VU started when I walked in with a random question. I don't remember what lady answered the question, but that question established in my mind, that this was a friendly and knowledgable organization to work with. Several years passed before seeking financing assistance from Glenn about a home loan. "Veterans" of Veterans United gave me a sense of assurance, from that very first random question. It's a great place for veterans to do business with confidence, and an equally professional staff to brig your questions or problems to. VU does it all!

Loan Officer: Glenn Leach

NMLS# 112932

Ready to see for yourself?

Experience first-hand why 567 homeowners give us a perfect score!

Check My Eligibility →
4.5 out of 5 Stars
Would Recommend

This was my second time using Veterans United and was once again very pleased with the staff and process to refinance my home. My loan specialist was always available to answer my questions and concerns and I felt they had my back every step of the way. I will not hesitate to use them again for my next home loan needs as they made me fell like part of their family.

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

Loan Officer: Jennifer Rambow

NMLS# 1816514

5 out of 5 Stars
Would Recommend

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

At first, I didn't know there was a bank called Veterans United Home Loan, but this time I knew that only VA Loan was specialized. I think I should tell many other Veterans friends.

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

Excellent Job.

Loan Officer: Trish Cole

NMLS# 120968

4.5 out of 5 Stars
Would Recommend

Loan Officer: Trish Cole

NMLS# 120968

More Reviews

See all 847 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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