Get a peek behind the curtain 👀
We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
Showing
all 120
Air Force service member
reviews
from Washington
I am excited to be back with Veterans United, the South Hill office which is ran by Glenn Leach is as always has been outstanding in regards to customer service, if you are a veteran and looking for a company to help you Veterans United is your answer.
Veterans United was great! Glad for the opportunity to experience their services & meet great people
Worst support ever. Why ask for my social to authenticate if it doesn’t matter? Why ask for my loan number if it’s just going to not understand? It’s garbage
Hi Taylor,
I'm really sorry your experience with our support team left you feeling this frustrated. It sounds like you were trying to get help and just ran into one roadblock after another—that's not the experience we want anyone to have, especially when you're already dealing with something as stressful as a home loan.
Verifying information like a loan number or Social is meant to protect your privacy and help us locate your file quickly, so it’s especially frustrating to hear that it didn’t actually help get you the answers you needed. I’d be upset too.
If you’re open to it, I’d like to make sure someone on our Client Advocate team takes a closer look at what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST—and we’d appreciate the chance to talk.
Veterans United was so easy to work with- as a new homeowner the whole process can be overwhelming and confusing but they made it easy to understand and made my experience such a positive one.
The whole team was awesome!
This has been another amazing home buying experience. Glenn and his team truly hit another home run with their support and assistance to me and my family. We appreciate Glenn and Veterans United. Thank you!!
It was truly an amazing experience to buy a home with this team. They made us feel like part of the family.
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Veterans United is an amazing company. They were highly recommended by a good friend of mine and now I’ll be doing the same exact thing. If someone I know need a loan officer. Glenn Leach is the guy! We can’t take him enough .
I would recommend Veterans. They are knowledgeable and care very much for the military and veterans.
I would highly recommend Veterans United to all but especially Vets
Outstanding! 100% the best VA mortgage process I’ve ever been through. If you’re a veteran looking for a lender, look no further. They get us.
I don’t see a reason to choose any other company. There is no need. Everything is done in house; the respect for my service and personal time was top notch; and these people really go above and beyond for us. It would be foolish to find any other company to help you out with buying a home.
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Veterans United is super professional and they are very good we are super satisfied with them thanks a lot veterans United and Trish Cole
