My only feedback would be for the website user experience in the "To-Do" list. Please, add a button that simply allows you to upload documents without clicking through the "To-Do" list to figure out where it goes. As the payer, I shouldn't have to be the one that sorts documents into the correct folder. That should be done by the loan team since they are the ones that ultimately make the decision on whether or not my documents are sufficient. Other than this small bit of frustration, the entire experience was much better than I've experienced with other loan companies.
When I started looking for a mortgage team, I went with my previous loan provider, Freedom Mortgage. The loan officer did not seem to have a sense of urgency and was not readily available to reach out to to keep the process quick. I switched to Veterans United and the moment I submitted my application (around midnight!) I received a call to get started and everything went super fast and I was able to be in contact with Trish at any time without issue! I'm glad I went with VU, as they're quick, reliable, and very professional.
Never in the history of my short life have I ever not been a panicky person so when I say that this team, especially Mr. Glenn Leach, brought me so much reassurance and calmness throughout the process even when things went a little wonky, believe that he must indeed be the absolute best. I couldn't give you a single negative thought towards the entire interaction with the Puyallup VU team. They were thorough, knowledgeable, and truly seemed to be above and beyond dedicated to getting our family a home. Such an amazing, passionate group and company!
One thing that I wish would happen, is that for the whole duration of my loan that I stay with Veterans United. The last time I purchased with Veterans United, they sold my mortgage to Freedom Mortgage, who was extremely pushy, rude, and had abusive sales practices. Even after telling them to stop sales calls, they continued.Veterans United was a blast to work with on my last loan as well as this one. I just hope my loan stays with Veterans United.
Ready to see for yourself?
Experience first-hand why 855 homeowners give us a perfect score!
