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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

863

Total Customer Reviews

96.4%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
581
4
217
3
35
2
14
1
16

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Showing all 90 Air Force service member reviews from Washington

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5 out of 5 Stars
Would Recommend

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

When I buy my second home I will definitely use Veterans United.

Loan Officer: Matt Kuhns

NMLS# 1647919

5 out of 5 Stars
Would Recommend

You can count on Mega, to get things done quickly and accurately

Loan Officer: Megan Santiago

NMLS# 1929252

0.5 out of 5 Stars

Overall experience they the VA was horrible. Two months to close a loan is unheard of in these times especially since collateral was well over asking price of new home. Glenn our loan officer was everything you would expect from a loan officer. Michelle was super awesome and a pleasure to work with.

Response from Veterans United

On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. James, we value your patience and commitment in sticking with your loan process, even when things became frustrating. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.

5 out of 5 Stars
Would Recommend

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

I will be referring Veterans United (specifically Glenn) to any veteran needing a refi!

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

A couple of times I had to interact with members of the staff other than my loan expert and I found all the staff to be kind, friendly and knowledgeable. Greatly appreciated.

Loan Officer: Megan Santiago

NMLS# 1929252

5 out of 5 Stars
Would Recommend

Loan Officer: Megan Santiago

NMLS# 1929252

5 out of 5 Stars
Would Recommend

People are what make or break a company. At Veteran United Home Loans, the people are professional, caring, and take care of you. That speaks volumes for Veteran United Home Loans! They really do care about you and Ella Owens is the best! I give Ella and Veterans United 100 stars! The process of refinancing my VA loan went smoothly and they made sure I understood everything encountered along the way. I've used my VA Home Loan benefits four times and this was by far the easiest and most stress free process I've ever encountered. I've dealt with other Veteran Home Loan companies who don't call you back and make you feel like you are bothering them and it was a waste of time to call them. I would highly recommend Veterans United Home Loans to all Veterans - it is a most pleasant experience!

Loan Officer: Ella Owens

NMLS# 89597

5 out of 5 Stars
Would Recommend

Thank you Veteran's!

Loan Officer: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

We highly recommend this company for the IRRRL Streamline VA refinance loan. They are top notch! We called other companies, and were treated like this type of loan wasn't worth their time or effort. Veteran's United was on this from the first call.

Loan Officer: Ella Owens

NMLS# 89597

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5 out of 5 Stars
Would Recommend

Loan Officer: Ella Owens

NMLS# 89597

5 out of 5 Stars
Would Recommend

Loan Officer: Ella Owens

NMLS# 89597

5 out of 5 Stars
Would Recommend

Loan Officer: Ella Owens

NMLS# 89597

5 out of 5 Stars
Would Recommend

The Veterans United staff are very friendly and very helpful to assist in meeting our goal to purchase our home and later to refinance for a lower interest rate. I highly recommend this home loan company to all veterans seeking to purchase/refinance their home!

Loan Officer: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

Glenn and his team were very prompt on getting documents and requesting information from me making the process a fast one.

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

Loan Officer: Ella Owens

NMLS# 89597

5 out of 5 Stars
Would Recommend

Loan Officer: Jennifer Rambow

NMLS# 1816514

5 out of 5 Stars
Would Recommend

Loan Officer: Ella Owens

NMLS# 89597

5 out of 5 Stars
Would Recommend

We picked Veteran’s United because of the positive reviews online when researching refinance mortgages. We were also happy to see a local office just down the street from us. When I called to speak to the next available loan rep, they put me thru to Glenn. Right from the start we felt comfortable with our decision. He sent me his application link and my wife and I immediately submitted our cash-out refinance request. Glenn educated us on interest rates and, after a short wait, got us a rate that knocked off 1.125% from our current mortgage loan. (We didn’t realize that rates fluctuated so much from day to day.). Due to the current Covid-19 restrictions, the entire loan process was online and took approx 1 month. The only time we had to go in was for the official signing and they had desks and chairs spread out to accommodate social distancing requirements. The cash out was a life changer for us as it eradicated credit card debt that we have had for quite a while. I would recommend Veteran’s United and Glenn to anyone seeking a new mortgage. And I would also recommend everyone check out the organization “Veterans United Foundation“ to see where some of the money goes when you work with Veteran’s United. Thank you again Glenn and Veteran’s United for an awesome refi experience!

Loan Officer: Glenn Leach

NMLS# 112932

Ready to see for yourself?

Experience first-hand why 581 homeowners give us a perfect score!

Check My Eligibility →
5 out of 5 Stars
Would Recommend

Veterans United took initiative to lower rates when rates fell dramatically. That is above and beyond and to be commended at the highest levels. I get the sense they have my back and as such, have a loyal member for life.

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

Loan Officer: Ella Owens

NMLS# 89597

3 out of 5 Stars
Would Recommend

The staff I worked with was professional and courteous. The website was easy to navigate and was user friendly.I did have some issues with underwriting as they forgot to remove my VA funding fee (perk of disability rating). Additionally,
The initial closing cost estimate was half of what I was being charged at closeout and I had to get 2 appraisals (only charged for 1) because the initial appraisal ordered was not a VA appraisal.After I brought those concerns to the staff I worked with, they were very responsive to address the issues quickly and we closed out with a good rate.The customer service was great, but had I not brought up my concerns about the charges seen, I would have paid a few thousand more at closing.I have used Veterans United for a refi before and have had overall good experiences.For new customers considering using their service, just be sure to compare initial estimates with follow up and final costs so you understand what you are paying for. Loan officers and underwriters have alot of accounts they manage and it's up to you to make sure you are getting the best rates to close.I thank Tammy and Kodi for their professional interactions.

Response from Veterans United

Your feedback is greatly appreciated Wesley, and we thank you for the opportunity to journey with you toward the Veterans United process. We realize that some aspects of the process can feel unnecessary, but it is always our hope to provide dedicated care in explaining and facilitating each step along the way. Please feel encouraged to reach out for further support or to share more about your experience by contacting our Client Advocate team. We want to thank you for choosing Veterans United and thank you for your service.

5 out of 5 Stars
Would Recommend

Loan Officer: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

Loan Officer: Glenn Leach

NMLS# 112932

4.5 out of 5 Stars
Would Recommend

Loan Officer: Glenn Leach

NMLS# 112932

More Reviews

See all 863 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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