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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

847

Total Customer Reviews

96.3%

Would Recommend Veterans United to Friends and Family

4.6 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
567
4
215
3
35
2
14
1
16

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Showing all 357 Army service member reviews from Washington

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5 out of 5 Stars
Would Recommend

This is the fourth time we’ve used VUHL services for either financing or refinancing our homes, and they’ve been consistently pleasant and professional to work with. Their rates are great and very competitive with other VA loan lenders. No hidden fees - everything disclosed upfront to help us make our decisions.

Loan Officer: Ella Owens

NMLS# 89597

4.5 out of 5 Stars
Would Recommend

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

We have no gotten a home loan and refinanced with Veteran’s United. The process is so easy and the team has been helpful both times. I would only use them in the future!

Loan Officer: Ella Owens

NMLS# 89597

5 out of 5 Stars
Would Recommend

The entire process was smooth and efficient. Great experience!

Loan Officer: Megan Santiago

NMLS# 1929252

4.5 out of 5 Stars
Would Recommend

Ticor title has been our primary nemesis in this process. They bungled the paperwork 3 times now, the wire instructions are very ambiguous (not something I like when large amounts of money are involved) and they charge quite a bit for this "service". I would consider using another title company for your future loans.

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend
Photo submission from James W.

We are very grateful for Trish Cole! She came in at time where everyone else we had tried had failed us. Therefore, we were really apprehensive about trying another company but once we met Trish she eased our fears. My husband is a retired Army Soldier, who suffers from P.T.S.D. and just about any episode can set him off. However, everything about our home buying process went smoothly. I love the fact that you have a secure portal to place all of your documents in versus putting it in an email. This is what sets Veterans United apart from the rest. Thank you Trish for assisting us with the purchase of our lifetime!

Loan Officer - Washington: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

This is the fourth home purchase or refinance that I have completed with Veterans United. Tammy and her team are awesome. Fast and efficient! So easy to work with and answered all of the questions I asked.

Branch Manager: Tamara L. Hemmie

NMLS# 315763

4 out of 5 Stars
Would Recommend

The process was easy & hard at times with the underwriter,s, but Trish pulled us through them

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

Branch Manager: Tamara L. Hemmie

NMLS# 315763

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jennifer Rambow

NMLS# 1816514

5 out of 5 Stars
Would Recommend

This was my 2nd time going through Veterans United Home loans and I will not use anyone else. Each time the loan officer has treated me like family, offered to help with moving, and they even answer the phone when they are not at work! Their attention to detail, communication, and customer service cannot be matched.

Loan Officer: Matt Kuhns

NMLS# 1647919

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Experience first-hand why 567 homeowners give us a perfect score!

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5 out of 5 Stars
Would Recommend

Loan Officer: John Lambrecht

NMLS# 2012198

5 out of 5 Stars
Would Recommend

Loan Officer: John Lambrecht

NMLS# 2012198

5 out of 5 Stars
Would Recommend

Loan Officer: Trish Cole

NMLS# 120968

3.5 out of 5 Stars
Would Recommend

My loan specialist recommended a title company that I would never recommend to anyone. My closing date did not occur as scheduled and no one contacted me to provide any information. Communication was terrible.

Loan Officer: Jennifer Rambow

NMLS# 1816514

5 out of 5 Stars
Would Recommend

Loan Officer: Jennifer Rambow

NMLS# 1816514

5 out of 5 Stars
Would Recommend

Loan Officer: Megan Santiago

NMLS# 1929252

4.5 out of 5 Stars
Would Recommend

Loan Officer: Trish Cole

NMLS# 120968

3.5 out of 5 Stars
Would Recommend

Overall, I was satisfied with the service that I received and impressed with how the process changed since we last refinanced since 2003. The process is certainly more expedient. I would recommend your company to other people however I will stress again that you should give older customers more consideration when comes to this automation process. Thank you all again for what you did for us.

Loan Officer: Jennifer Rambow

NMLS# 1816514

5 out of 5 Stars
Would Recommend

Loan Officer: Megan Santiago

NMLS# 1929252

5 out of 5 Stars
Would Recommend

If you're a Veteran doing a first-time home loan or wanting to do re-fi, you can't go wrong with using VU. They have great customer service, are thorough, and take care of you all the way. Highly recommend!!!

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

Loan Officer: Glenn Leach

NMLS# 112932

Ready to see for yourself?

Experience first-hand why 567 homeowners give us a perfect score!

Check My Eligibility →
5 out of 5 Stars
Would Recommend

Excellent customer service!

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

excellent service..

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

Tammy and her team were awesome to work with. She responded to text messages and emails right away. Tammy is very responsive and very knowledgeable, especially about the VA loan program. She spent time to explain things and answered all our questions. She was very diligent to keep things moving and helped us close when we wanted to. Would highly recommend Tammy and her team!!

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

Loan Officer: Jennifer Rambow

NMLS# 1816514

5 out of 5 Stars
Would Recommend

They’ll do their absolute best to help you to get what you want

Loan Officer: Matt Kuhns

NMLS# 1647919

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Kuhns

NMLS# 1647919

4.5 out of 5 Stars
Would Recommend

Loan Officer: Matt Kuhns

NMLS# 1647919

5 out of 5 Stars
Would Recommend

Loan Officer: Jennifer Rambow

NMLS# 1816514

3.5 out of 5 Stars
Would Recommend

Loan Officer: Trish Cole

NMLS# 120968

More Reviews

See all 847 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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