It was fast easy and customer service was exceptional.
I am sorry I have to say this, but this second time around started out great tell the end.
I feel that Jon was pre-occupied in his work in and out of the office.
Getting final numbers was a tragedy and more work is needed to have final numbers and response to the client.
Response from Veterans United
Hi Devon,
I’m really sorry to hear that this second experience didn’t end the way you hoped. When things start out strong, it’s disappointing to feel the communication slip or to be left waiting on final numbers. That part of the process can be stressful, and you deserved clearer updates as everything came together.
I’d really like for my advocates to have the chance to look into what happened and make sure your feedback is fully reviewed. If you’re open to it, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. My team is here from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you for taking the time to share this with me. I’m here if you’d like to talk more about your experience.
Listen. If you are serious about owning a home, Veterans United is definitely a preferred option, in my opinion. The steps it took to purchasing our home was frustrating to say the least. In my wife and I case, we were purchasing from our landlord, so a realtor wasn't necessary. However, gathering the necessary documents, coordinating with the different agencies like appraisals, home inspections, insurance, title company, and loads of paperwork, signatures, and questions are still very much a part of the process. Our team, Nick Holman, Courtney Gully, Francie Greene, and the rest of their supporting members were there from the first phone until the closing on our home. They fielded every question, listened to all of our frustration, guided us through the whole process step by step, and we're encouraging, patient, professional, and, most of all, very polite, friendly, and engaging whenever we were in contact with them. I mean they kept in touch by phone, text, and email. Even sent us mail. Who does that in this technology age? Seriously, they were the best team my wife and I could ask for in communicating with us and our landlord to make this dream a reality!! I highly recommend Veterans United to anyone who’s reading this review, or anyone who asks is this company for real. To our team, Nick Holman, Courney Gully, Francie Greene, and their supporting team members, thank you for everything! We can't say thank you enough. My wife, Valencia Long, and I now own our home!!!
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Jackson is a great dude with a good personality that genuinely cares!
The Orton wants to thank Jimmy and everyone at Veterans United for helping us buy our first home!!! Thank you.
Jodi and her team were phenomenal. They were all professional and kept me informed along the journey. It was such a pleasure, and we closed remarkably early because of their diligence, professionalism, and hard work. Of course, I would recommend Veteran United. Thank you!
These guys have nothing but short of amazing! They didn’t have to keep me in the loop of any updates to the market and by them doing so I managed to save even more on my monthly payment! Great team to have support from!
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Experience first-hand why 354,654 homeowners give us a perfect score!
Everyone were very helpful and ready to go the extra mile to get things done! We were traveling and were able to get most things done on line. Thank you again for the great job you did for us!
Personally I had a great team. It was not easy for me. I hate computers. Any time I needed help they was always there to guide me. I told them I wanted to close before it snows. They got it done. What a team. It took a lot of patience. I checked them out with the bbb. They have high ratings. I can see why. If you want a great team I recommend team Kendall from Missouri. Thanks for all you guys and gals did. I am happy as I could ever be. I'm ready for mortgage payments instead of paying someone else.
Fast ,easy and they were on top of everything....Great people and they know there job.....thank you John and your team...
