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Puyallup, Washington Reviews

Unedited and unfiltered reviews from Veterans and military families

1,229

Total Customer Reviews

96.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4 out of 5 Stars
Would Recommend

Please provide customers additional explanation for why some documents are suddenly required. Please provide interim status for loan process in a timely manner.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

My wife and I appreciated all the benefits of using VU.
There were a few we did not know about which we were made known and said..Wow, that is awesome! Frankly, to know you have the support of a company which focuses on veterans is truly amazing! There were many times I heard.."As a veteran you...."
Keep serving our vets VU. You are doing a fantastic job!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

"I recently bought a condo and couldn’t have asked for a better real estate agent to guide me through the process. From the start, they were incredibly responsive, patient, and knowledgeable. They took the time to listen to my needs, helping me find a place that checked all the boxes. What stood out was their attention to detail and ability to explain every step in a way that made everything feel smooth and stress-free.Their market expertise and negotiation skills helped me secure the best possible deal. I felt supported throughout the journey and am thrilled with my new home! I highly recommend this agent to anyone looking for professional, reliable, and personable service. Thank you for making my dream of owning a condo come true!"

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
Photo submission from Nicholas P.

My advice to other veterans, if your credit is holding you back, they will work with you to repair it. I started my journey with my credit in shambles but due to the lighthouse program and the tenacity at which my Veterans untied loan officer guided me, what seemed like would take years only took a few months. Owning a home seemed like a dream that would never come true but now I'm turning my new house into my family's home.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

We are extremely grateful for how helpful and supportive your team is. Thank you for all of you and what you do.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Tammy can handle any challenge. This is my second home buying experience with her and she make life easy during this stressful process.

5 out of 5 Stars
Would Recommend

Hurry up and wait (but with lots of communication in-between).

5 out of 5 Stars
Would Recommend

Glenn was fantastic!!! He was on top of everything, upfront and thorough and responds in a timely manner throughout the home buying process. Kristie was also fantastic and on top of things in a timely manner. The underwriting process was extremely fast and painless. I highly recommend Glenn Leach and his team!!

5 out of 5 Stars
Would Recommend

We made the right choice working with Veterans United and if we ever need this service again will 100% use them again.

5 out of 5 Stars
Would Recommend

Two words, Trish Cole. She is THE BEST! She will give you TIME and EFFORT. She will explain to you every detail of the process and also she will go above and beyond your expectations. She will literally pick up your phone whenever you need her. Or if not, she will call you back as soon as possible. Early mornings and late nights. No doubt! Also, if you need guidance or advice? Again, two words, TRISH COLE!

5 out of 5 Stars
Would Recommend

This was our first experience with VU and I can be sure to say it will not be our last. Great communication, amazing team work within VU but also with our Realtor. Thank you for not giving up on us and for getting it done so fast!!!!! Love the App as well!!!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend
Photo submission from James W.

We are very grateful for Trish Cole! She came in at time where everyone else we had tried had failed us. Therefore, we were really apprehensive about trying another company but once we met Trish she eased our fears. My husband is a retired Army Soldier, who suffers from P.T.S.D. and just about any episode can set him off. However, everything about our home buying process went smoothly. I love the fact that you have a secure portal to place all of your documents in versus putting it in an email. This is what sets Veterans United apart from the rest. Thank you Trish for assisting us with the purchase of our lifetime!

5 out of 5 Stars
Would Recommend

After having doubts of buying, my first home, veterans United was able to make their process much more easier. I will not say the same for the builders sound build wasn’t easy to work with. There were things that were promised, and never happened. But all in all my first homebuying experience wasn’t bad at all.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Everyone on the entire team was available at all times. I felt like I could’ve asked anyone a question at 2 in the morning and they would’ve picked up right away, that’s how good they were.

3 out of 5 Stars
Would Recommend

At first we had a horrible time with veterans United. We got a loan officer that wasn’t doing their job and then was paired with a realtor that didn’t care about us. Then we got switched over to Jen who was absolutely fantastic!!! She definitely saved the day and turned us around about veterans United.

5 out of 5 Stars
Would Recommend

We bought our home from overseas which can make anyone feel uneasy. The team we worked with at Veterans United far exceeded our expectations. They answered all our questions and explained ever step and number along the way. They helped ease a lot of stress that comes with the buying process. It was a great buying experience!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

More Reviews

See all 1,229 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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