Everyone on my team went above and beyond!
This was our second home we have bought with veterans united and it was a breeze! Working with Samuel Short was fantastic! He was very informative and quick with all information and needed paperwork! I would 100% recommend him to any friends or family looking to get a VA home loan!
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
There seemed to be a lot of hoops to jump thru but in the end we got it done. The team at Veterans United was really helpful as was my agent.
Doug and his team did a great job walking me through the home buying process. They were patient with me and made sure all my questions were answered. Not only that, I made a lot of requests throughout the process and Doug made sure they were completed in a timely manner. Truly a stress free process that the team gave me and I would HIGHLY RECOMMEND! Thank you Doug Lippmann & team!
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I didn’t have to wait on anything.
The process was fast and convenient. The staff was very helpful, friendly and knowledgeable.
The entire team from Brandon, Charlie, Missy,Lauren, and Michelle were allll Fantastic. Helped me get my credit scores to point needed to then move along to the amazing loan team.Michael was also a very amazing realtor recommended by veterans united. Overall loved the entire experience. Thank you!
The only complaint I had was with the appraiser during the whole process. I would recommend talking with first time homeowners about how paying closing costs works at least a week before the estimated closing date, especially if they use USAA and need to have a cashier check mailed.
Veterans united was a big help. Help me with everything I didn't know. We can't be any happier with our new home.
Jeremy Henry is awful at communicating. Called him multiple times for help, barely answered. Veterans United was behind on our closing, so they picked random things to do last minute to make it look like it was our fault that we didn’t close. I had to cancel my flight on Jan 6 and pay $100. This was because Jeremy and his team are awful at communicating and always out of the office and never answered their phones. Jeremy went on vacation half way through our home buying process and never told us. I am staying in the house that we got for a long time. Never want to work with Jeremy again. Made the process very stressful. I don’t know why he was up for promotion.
Response from Veterans United
Hi Matthew,
I’m really sorry for how stressful this process was for you. Not being able to get timely responses, especially when you’re facing a closing deadline, is incredibly frustrating. I understand how disruptive this was for your plans, including having to cancel travel, and I’m sorry we didn’t provide the level of communication and support you should have had.
You’re right to expect clear updates and continuity throughout the homebuying process. When that doesn’t happen, it can quickly add to stress and confusion, and I regret that this experience fell short of what you deserved.
I’d appreciate the chance to learn more and look into what happened from start to finish. If you’re open to it, please reach out to our Client Advocate team so we can better understand your concerns and ensure they’re addressed. You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically responded to the next business day.
Thank you for sharing this feedback. I know this wasn’t easy to relive, and I appreciate you taking the time to be candid.
Sincerely,
Claire S.
Client Relations Manager
Working with Jake was smooth and simple. Super easy to buy house.
Dustin and the team were exceptional even through the difficult parts of the process
Ryan and Katie were excellent. They helped us out tremendously. I would recommend United Veterans anytime I’d like to thank them for everything they done for us
Stephen and his team provided an outstanding home buying experience. This whole process can be overwhelming at times, but they were gracious and helpful every step of the way. The myvu portal provided a streamlined and organized access point for everything involved with the loan process. With a document database and personalized objectives, I had everything I needed in one place including information for setting up utilities and movers.
I would recommend the entire group that assisted me with my purchase. They were helpful supportive and always got back with me when there was any thing needed to ensure my loan was approved.
