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Puyallup, Washington Reviews

Unedited and unfiltered reviews from Veterans and military families

1,198

Total Customer Reviews

96.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
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4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Tammy can handle any challenge. This is my second home buying experience with her and she make life easy during this stressful process.

5 out of 5 Stars
Would Recommend

Hurry up and wait (but with lots of communication in-between).

5 out of 5 Stars
Would Recommend

Glenn was fantastic!!! He was on top of everything, upfront and thorough and responds in a timely manner throughout the home buying process. Kristie was also fantastic and on top of things in a timely manner. The underwriting process was extremely fast and painless. I highly recommend Glenn Leach and his team!!

5 out of 5 Stars
Would Recommend

We made the right choice working with Veterans United and if we ever need this service again will 100% use them again.

5 out of 5 Stars
Would Recommend

Two words, Trish Cole. She is THE BEST! She will give you TIME and EFFORT. She will explain to you every detail of the process and also she will go above and beyond your expectations. She will literally pick up your phone whenever you need her. Or if not, she will call you back as soon as possible. Early mornings and late nights. No doubt! Also, if you need guidance or advice? Again, two words, TRISH COLE!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
Photo submission from Nicholas P.

My advice to other veterans, if your credit is holding you back, they will work with you to repair it. I started my journey with my credit in shambles but due to the lighthouse program and the tenacity at which my Veterans untied loan officer guided me, what seemed like would take years only took a few months. Owning a home seemed like a dream that would never come true but now I'm turning my new house into my family's home.

5 out of 5 Stars
Would Recommend

This was our first experience with VU and I can be sure to say it will not be our last. Great communication, amazing team work within VU but also with our Realtor. Thank you for not giving up on us and for getting it done so fast!!!!! Love the App as well!!!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

After having doubts of buying, my first home, veterans United was able to make their process much more easier. I will not say the same for the builders sound build wasn’t easy to work with. There were things that were promised, and never happened. But all in all my first homebuying experience wasn’t bad at all.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Everyone on the entire team was available at all times. I felt like I could’ve asked anyone a question at 2 in the morning and they would’ve picked up right away, that’s how good they were.

3 out of 5 Stars
Would Recommend

At first we had a horrible time with veterans United. We got a loan officer that wasn’t doing their job and then was paired with a realtor that didn’t care about us. Then we got switched over to Jen who was absolutely fantastic!!! She definitely saved the day and turned us around about veterans United.

5 out of 5 Stars
Would Recommend

We bought our home from overseas which can make anyone feel uneasy. The team we worked with at Veterans United far exceeded our expectations. They answered all our questions and explained ever step and number along the way. They helped ease a lot of stress that comes with the buying process. It was a great buying experience!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
2 out of 5 Stars

We think our experience would have been better had we started with Tammie in the first place. The first person we got set the tone and messed a lot of things up. It made us unsure and uncomfortable. It overall was not a great experience

5 out of 5 Stars
Would Recommend

My only feedback would be for the website user experience in the "To-Do" list. Please, add a button that simply allows you to upload documents without clicking through the "To-Do" list to figure out where it goes. As the payer, I shouldn't have to be the one that sorts documents into the correct folder. That should be done by the loan team since they are the ones that ultimately make the decision on whether or not my documents are sufficient. Other than this small bit of frustration, the entire experience was much better than I've experienced with other loan companies.

5 out of 5 Stars
Would Recommend

When I started looking for a mortgage team, I went with my previous loan provider, Freedom Mortgage. The loan officer did not seem to have a sense of urgency and was not readily available to reach out to to keep the process quick. I switched to Veterans United and the moment I submitted my application (around midnight!) I received a call to get started and everything went super fast and I was able to be in contact with Trish at any time without issue! I'm glad I went with VU, as they're quick, reliable, and very professional.

5 out of 5 Stars
Would Recommend
Photo submission from James W.

We are very grateful for Trish Cole! She came in at time where everyone else we had tried had failed us. Therefore, we were really apprehensive about trying another company but once we met Trish she eased our fears. My husband is a retired Army Soldier, who suffers from P.T.S.D. and just about any episode can set him off. However, everything about our home buying process went smoothly. I love the fact that you have a secure portal to place all of your documents in versus putting it in an email. This is what sets Veterans United apart from the rest. Thank you Trish for assisting us with the purchase of our lifetime!

5 out of 5 Stars
Would Recommend

I would recommend anyone interested in purchasing a home to veteran united. They will not be disappointed. To quote from a movie; I would chose them 7 days a week and twice on Sunday

5 out of 5 Stars
Would Recommend

Never in the history of my short life have I ever not been a panicky person so when I say that this team, especially Mr. Glenn Leach, brought me so much reassurance and calmness throughout the process even when things went a little wonky, believe that he must indeed be the absolute best. I couldn't give you a single negative thought towards the entire interaction with the Puyallup VU team. They were thorough, knowledgeable, and truly seemed to be above and beyond dedicated to getting our family a home. Such an amazing, passionate group and company!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United is reliable and efficient. I highly recommend Veterans United to all military members interested to call their place home. You will not regret your investment with them.

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See all 1,198 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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