Great company and people made this part of our home buying process easy.
Best experience we’ve ever had. No hassle no stress.
If my experience with those who represent Veterans United is reflective of the norm rather than the exception then you will have a smooth and pleasant experience working with them as well.
Without a Veterans United Home Loan we would have never been able to purchase our first home which is a dream come true for our family. We loved how everything that needed to be signed was done electronically. Yes there was a LOT to read and sign but it was so well worth the time to become home owners. Our loan officer Glen Leach and his team guided us through the entire process which we would never have been able to do by ourselves. Thank you Veterans United - we are very happy with our new house!!
We had a great experience working with Tammy and Debbie. They were patient with our loan situation and great about keeping us informed as to where we were in the process and what other steps were needed. We would definitely work with them in the future!
I'm Infantry NCO stationed at Ft. Lewis. So, I had real headache with Navy Fed, point of friction was that I was under 1 year mark before my possible ETS, and even I submitted all necessary paperwork: "Intention to reenlist", and "Statement of Service" - they were really rude, incompetent and unprofessional, they had no idea what VA Reg actually says. Finally, I lost my patience told Navy Fed to F...OFF and went to Veterans United. BEST DECISION I EVER MADE! Everything was so smooth and painless, it's almost unbelievable. Tammy was really fast and professional, they closed under 3 weeks, and I'll be celebrating Christmas in my new Home. Lesson I learned from it - don't give your money to the people who don't even pretend to care about you. Veterans United did a great job! Highly recommended.
Glenn and Diane are a great team that made our buying experience great. They were so helpful, answering all our questions.
She went above and beyond everything was handled before I even had a question to askWill definitely use her in the future
If you want a company you actually cares about you as a person (not a number), who knows what they are doing, and will make the necessary time to ensure all your questions and concerns are answered, then Veterans United is the company you want working for you and with you.
Although we are overall pleased with our first time home buying experience, it was very difficult to understand the process and I believe communication was an issue. We thank Veterans United and our team for making our first home purchase happen, but we were very confused throughout the process with unanswered questions and communication issues.
Response from Veterans United
Thank you for your review Javier. We want to ensure that all of our clients, especially first time home buyers, are able to have their questions answered in a timely fashion. We want to ensure this feedback will help Veterans in the future not have similar issues with their home buying process. Our Client Advocate team remains available to you if you need to discuss further.
I plan on recommending Glenn, Kristie and Teresa to everyone I know who is in the market for a house. The whole experience was wonderful and they were there to answer questions and help every step of the way
When I initially started the process I was very satisfied but as the process was going. I decided to change homes, this process took a while. The updates were hard to come by, seemed generic and inaccurate. This is because my loan officer missed my closing date due to the wrong power of aftorney in my file. Now this was not the only issues because no one was on the same page at this office. I was asked to pay off some debt. Once I did this they asked told me I needed to pay off an entirely different debt that was never spoken about. When I asked about this, they just said sorry we were just trying to see what we could do.
Response from Veterans United
Thank you for your review Joshua. We understand the frustration when a new loan file is started and paperwork changes the process. We will research this information and your file to make sure another Veteran does not have a similar experience. Our Client Advocate team remains available to you if you would like to discuss this further.
Could not have asked for any better agent than Glen Leach and his staff. Thank you for all you hard work, to place my Wife and I in this beautiful home@
Electronic signature for the forms was amazing and saved so much time.