Process was smooth and straight forward.
Very informative. We had a great experience. The check lists were great! Never ending lists it seemed. But a great way to stay on top of things.
Everyone was helpful, always updated me on all processes and any changes. Explained all documents prior to signing. Enjoyed all interactions with staff members, have absolutely no grievances to share.
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
Tina and the team were absolutely amazing, so helpful and professional throughout the process.
Kevin and his team are absolutely amazing!!!! I am beyond ecstatic and pleased with the absolute professional and personal service they provided. They all made my feel as if I was their only customer. I can't say enough good!!!!!!
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Eric Wetz was outstanding from the start to finish. I highly recommend having him as your lender. Professionalism and strong characteristics of customer service. I had a very smooth process with him.
If everyone working at Veterans United Home Loans is like John Schnurbusch and Bryan Kay, the company would go a long way. The guidance and help these two gentlemen gave me through my home buying experience is top notch. I am glad I worked with these two. Any time the two of you are in Atlanta, look for me. My number is 404-553-3801. I will be cooking African food for you all. Bryan! Don’t forget to send my T-shirt to my new address: 6351 Stablewood Way, Lithonia, Ga 30058.
Thanks!!!
Daniel Keteku.
Very helpful and polite
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
Devin and Dawn were exceptionally helpful during the entire process. Keep informed on what needed to happen and when.
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Our experience was phenomenal. Coming off a bad experience with a previous group, Bryant and his team came in and assured us that we were going get our home and did. They were fully invested in what we wanted and worked diligently to make sure that we got our keys. The one thing that stuck out was how they told us and showed us that we were in control. My wife and I set the parameters and the team executed. We never felt rushed, and they took the time to explain the reasoning behind requesting things. They gave us a play-by-play breakdown of each and every step of the process of buying our first home. Everyone gave 100%. Kate our Credit counselor, The tag team loan coordinators Rhiannon and Ashlyn, And the QB Bryant was just amazing. Such a great team to have and highly recommend them to all veterans looking for their first home.
Our experience with **Veterans United Home Loans** was exceptional from beginning to end.Prior to working with Veterans United, we were engaged with **Freedom Mortgage**, and the contrast in execution, communication, and overall professionalism was significant. The process with Freedom Mortgage lacked clarity and consistency, and we did not feel that our financial priorities were being strategically protected.Transitioning to Veterans United was a decisive and refreshing change.From the outset, **Kris Ball** demonstrated a high level of expertise in VA lending, structured our refinance with precision, and provided clear, data-driven guidance. Communication was proactive, transparent, and solution-focused. We always understood where we stood in the process and what to expect next.**Brittney Wilhite** and the coordination team were equally impressive. Documentation requests were organized, timelines were clearly defined, and underwriting items were addressed efficiently and professionally. Even when additional clarification was needed, the team approached it with structure and accountability.What truly distinguishes Veterans United is the level of client advocacy. We did not feel processed — we felt represented. That difference matters when making a major financial decision involving home equity.Veterans United has earned its industry leadership position for a reason. The experience, professionalism, and strategic execution far exceeded what we encountered elsewhere.We would confidently and unequivocally recommend Kris Ball, Brittney Wilhite, and Veterans United to fellow veterans and homeowners.Outstanding across the board.
It went very well. They kept in contact throughout the whole process and answered all questions thrown at them. They ensured my family and I were always well informed and taken care of.
Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
Mitchell and his team were absolutely amazing! I came in and explained my situation and they executed my needs beyond my expectations!
I had a choice of companies to service my VA Refi need. ChatGPT suggested Navy Federal for perhaps a better rate and Veterans United for better customer service. I explored both options for a bit but quickly ran into obstacles with NF, including slow response to emails, getting a different person on the phone each time I called, requiring I open a NF bank account before they even talked to me, and a general sense of confusion (they explained by saying they were so popular that they were inundated with clients.)
From my initial call to VU Megan Martin was assigned as my loan officer. EVERYTHING I had to do was coordinated through her. EVERYTHING was explained, on time, made sense, and facilitated the complicated process. This was nothing short of first class concierge treatment, the kind rarely experienced in any format. No bots, no hand-offs, no excuses - just straight talk and professionalism. When the application was complete, Loan Officer Kristine Wilder similarly ushered me through the signing process which occurred in my home. Oh, I should mention that costs were comparable to NF (ChatGPT got that wrong.)
Thank you Veterans United, thank you Megan Martin, and thank you Kristine Wilder...you guys ROCK!
They have been very informative and helpful with buying and refinancing. I highly recommend Veterans United.
Shane, Derek and the entire loan team were wonderful from start to finish. They would respond quickly to my emails and were very quick to get my answers or issues resolved. We couldn't be happier.
David and the team were all awesome! Teaching me stuff and keeping me informed!
