Worst support ever. Why ask for my social to authenticate if it doesn’t matter? Why ask for my loan number if it’s just going to not understand? It’s garbage
Response from Veterans United
Hi Taylor,
I'm really sorry your experience with our support team left you feeling this frustrated. It sounds like you were trying to get help and just ran into one roadblock after another—that's not the experience we want anyone to have, especially when you're already dealing with something as stressful as a home loan.
Verifying information like a loan number or Social is meant to protect your privacy and help us locate your file quickly, so it’s especially frustrating to hear that it didn’t actually help get you the answers you needed. I’d be upset too.
If you’re open to it, I’d like to make sure someone on our Client Advocate team takes a closer look at what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST—and we’d appreciate the chance to talk.
My advice to other veterans, if your credit is holding you back, they will work with you to repair it. I started my journey with my credit in shambles but due to the lighthouse program and the tenacity at which my Veterans untied loan officer guided me, what seemed like would take years only took a few months. Owning a home seemed like a dream that would never come true but now I'm turning my new house into my family's home.
My wife and I appreciated all the benefits of using VU.
There were a few we did not know about which we were made known and said..Wow, that is awesome! Frankly, to know you have the support of a company which focuses on veterans is truly amazing! There were many times I heard.."As a veteran you...."
Keep serving our vets VU. You are doing a fantastic job!
Trish and Kristie were a fantastic team to work with, work through and successfully get closed on a new home. The home purchasing process is very stressful and without competent, kind, and knowledgeable facilitators, can provoke additional anxiety. There are target deadlines to meet, stringent requirements and a marathon of paperwork, conditions, and stipulations that require finesses and expertise. Both Trish and Kristie provided the heavy lifting assistance and processing, were timely in their responses, and were excellent guides and partners that supported me through every step of the way. They made the process fairly painless and provided options and alternatives without any pressure. So many details, moving parts but nothing was dropped and all was handled with sheer professional acumen and expertise!Would definitely work with this team again on any level. Competent, smart, dedicated, and compassionate - it's not easy working with Vets. Having strong allies is a great find, especially when a major life decision such as purchasing a home is at stake. The service that Veterans United provided with skilled and caring support teams, helped me get into a new home. It couldn't be done without strong facilitation, guidance, shepherding, and commitment working through the complexity of the VA's and the home finance market systems to helping us Vets become successful homeowners. What a great asset this agency is and particularly this team are!Trish and Kristie, please keep up the excellent work!
"I recently bought a condo and couldn’t have asked for a better real estate agent to guide me through the process. From the start, they were incredibly responsive, patient, and knowledgeable. They took the time to listen to my needs, helping me find a place that checked all the boxes. What stood out was their attention to detail and ability to explain every step in a way that made everything feel smooth and stress-free.Their market expertise and negotiation skills helped me secure the best possible deal. I felt supported throughout the journey and am thrilled with my new home! I highly recommend this agent to anyone looking for professional, reliable, and personable service. Thank you for making my dream of owning a condo come true!"
Ready to see for yourself?
Experience first-hand why 888 homeowners give us a perfect score!
We are very grateful for Trish Cole! She came in at time where everyone else we had tried had failed us. Therefore, we were really apprehensive about trying another company but once we met Trish she eased our fears. My husband is a retired Army Soldier, who suffers from P.T.S.D. and just about any episode can set him off. However, everything about our home buying process went smoothly. I love the fact that you have a secure portal to place all of your documents in versus putting it in an email. This is what sets Veterans United apart from the rest. Thank you Trish for assisting us with the purchase of our lifetime!
