Had a great VU experience. Will recommend to others.
We have used Glenn Leach twice. He does a amazing job and very helpful with any questions we have. We will definitely use him again in the future and recommend him to family and friends.
We are very grateful for Trish Cole! She came in at time where everyone else we had tried had failed us. Therefore, we were really apprehensive about trying another company but once we met Trish she eased our fears. My husband is a retired Army Soldier, who suffers from P.T.S.D. and just about any episode can set him off. However, everything about our home buying process went smoothly. I love the fact that you have a secure portal to place all of your documents in versus putting it in an email. This is what sets Veterans United apart from the rest. Thank you Trish for assisting us with the purchase of our lifetime!
This was my 2nd time going through Veterans United Home loans and I will not use anyone else. Each time the loan officer has treated me like family, offered to help with moving, and they even answer the phone when they are not at work! Their attention to detail, communication, and customer service cannot be matched.
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Would highly recommend Tammy and her whole office. My original loan specialist John Lambrecht deserve credit for his hard work at the start of this loan. Thanks to all of you.
My loan specialist recommended a title company that I would never recommend to anyone. My closing date did not occur as scheduled and no one contacted me to provide any information. Communication was terrible.
A couple of times I had to interact with members of the staff other than my loan expert and I found all the staff to be kind, friendly and knowledgeable. Greatly appreciated.
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Veterans United Home Loans is a great company to work with. We have worked with the same loan specialist many times over the past 15 years and couldn’t be happier with the process each and every time!
People are what make or break a company. At Veteran United Home Loans, the people are professional, caring, and take care of you. That speaks volumes for Veteran United Home Loans! They really do care about you and Ella Owens is the best! I give Ella and Veterans United 100 stars! The process of refinancing my VA loan went smoothly and they made sure I understood everything encountered along the way. I've used my VA Home Loan benefits four times and this was by far the easiest and most stress free process I've ever encountered. I've dealt with other Veteran Home Loan companies who don't call you back and make you feel like you are bothering them and it was a waste of time to call them. I would highly recommend Veterans United Home Loans to all Veterans - it is a most pleasant experience!
Overall, I was satisfied with the service that I received and impressed with how the process changed since we last refinanced since 2003. The process is certainly more expedient. I would recommend your company to other people however I will stress again that you should give older customers more consideration when comes to this automation process. Thank you all again for what you did for us.
