I worked with Tammy H. at Puyallup WA branch and i had a very poor experience. She displayed impatience when answering questions and used a condescending tone.
At time i would had appreciated more direct guidance from my loan officer to walk me through one of the biggest financial decision on my family lives, rather than figuring it out the requirements and process of my loan by myself.
She also relied heavily on the VA app to read and learn about the loan process on my own.
No explanation no effort to help me understand my own loan. That made me feel dismissed. Communication was almost non-existent. I received several calls from your WI branch about internet ,home moving services, insurance, she never mentioned this in advance so i had no idea why i was been contacted so i had no context of these calls.
The only visit at her office (requested by me)one of my questions was "why you use the middle lowest FICO score to allocate the interest rate "I was told "because that's the way it is", i was hoping for bit more explanation to help me understand, she made no effort to actually explain the process.
One of the most stressful part was closing/signing day we also found out we needed to bring a cashier check .This was never communicated prior, which caused a very stressful last minute scramble.
Additionally , i got my homeowner and car insurance in Sep 2nd. trough VA in WI.I signed, agreed to the payments and was even charged for one month even though coverage did not start until Sep.28th.Then 3-4 days ago i received a text saying the zip code was mistyped and now my premium has gone up by $34 .They also texted "sorry for the mistake but we are glad were able to fix it" which was disappointing given that it was an error on your end that increased my cost .
I appreciate all that Veterans United does for veterans(i have 2 Navy Veterans Sons)and i am grateful for my home, but overall i felt the personal support and communication could have been better.
( even today communication is bad, i texted her yesterday morning with a question regarding earnest money and no answer yet).

Did not close on the Date it was to be recorded. Ended up costing more on our Move in.

From the moment I was paired with my loan officer and her team, I felt complete confidence. Tammy was exceptionally knowledgeable, quick to answer every question, and an absolute rockstar who made the entire home buying process seamless. I am forever grateful for her and her wonderful team, and I would gladly work with them again or recommend them to friends and family.

This is my second home with veteans united and it was an amazing experience both times.. they made it super easy to get thru a complicated process. Their app is super easy to use and very organized. I would 10/10 reccomend them to any military member. Its hard finding people and companies that understand the lingo and ask the right questions/request the correct document. But Veterans united is that company

Before switching over to a local loan officer, the corporate one wasn’t on top of things at all. Did not answer for a week, other than that, everything was on point and I absolutely would recommend VU. Also the switch was extremely quick and seamless should you encounter the same issue.

Working with my home loan lender was truly a blessing. From start to finish, she was professional, knowledgeable, and always available whenever my family and I had questions or needed guidance. She made what could have been a stressful process feel smooth, simple, and stress-free.What stood out the most was her dedication and support throughout the entire journey. She was always there for us, making sure we understood every step and felt confident moving forward. Because of her hard work and commitment, we were able to close on our new home with no out-of-pocket costs, which was a huge blessing for our family.I’m beyond grateful for her service, patience, and professionalism. I highly recommend her to anyone looking for a lender who genuinely cares and goes above and beyond for her clients.