Tammy is the Branch Manager and a loan officer for the Puyallup office. She has been in the mortgage industry for over 25 years and takes great pride in providing superior customer service. As the wife of an active duty officer, she is aware of the stresses often placed on military families and strives to make their lending experience a quick and smooth process. Tammy resides in the Puyallup area with her husband and her three dogs Sam, Brutus and Roxie. They have three sons in college and one at Westpoint. She enjoys spending time with her family, traveling, water sports, gardening and watching Seattle Seahawks football games.
Explained and re-explained how some of the fees were calculated. The industry uses terminology and "groups fees" in ways that normal folks aren't going to understand. Tammy helped break it down in simpler terms for me.
The staff I worked with was professional and courteous. The website was easy to navigate and was user friendly.I did have some issues with underwriting as they forgot to remove my VA funding fee (perk of disability rating). Additionally,The initial closing cost estimate was half of what I was being charged at closeout and I had to get 2 appraisals (only charged for 1) because the initial appraisal ordered was not a VA appraisal.After I brought those concerns to the staff I worked with, they were very responsive to address the issues quickly and we closed out with a good rate.The customer service was great, but had I not brought up my concerns about the charges seen, I would have paid a few thousand more at closing.I have used Veterans United for a refi before and have had overall good experiences.For new customers considering using their service, just be sure to compare initial estimates with follow up and final costs so you understand what you are paying for. Loan officers and underwriters have alot of accounts they manage and it's up to you to make sure you are getting the best rates to close.I thank Tammy and Kodi for their professional interactions.
Constance communication from beginning to end! She made the process very quick & easy! Very professional & so nice!
Tammy is great. Very communicative and prompt with requested answers. She always takes time to answer my question in detail.
Very pro-military, very helpful...actually cares about the customer.