I'm Infantry NCO stationed at Ft. Lewis. So, I had real headache with Navy Fed, point of friction was that I was under 1 year mark before my possible ETS, and even I submitted all necessary paperwork: "Intention to reenlist", and "Statement of Service" - they were really rude, incompetent and unprofessional, they had no idea what VA Reg actually says. Finally, I lost my patience told Navy Fed to F...OFF and went to Veterans United. BEST DECISION I EVER MADE! Everything was so smooth and painless, it's almost unbelievable. Tammy was really fast and professional, they closed under 3 weeks, and I'll be celebrating Christmas in my new Home. Lesson I learned from it - don't give your money to the people who don't even pretend to care about you. Veterans United did a great job! Highly recommended.
When I initially started the process I was very satisfied but as the process was going. I decided to change homes, this process took a while. The updates were hard to come by, seemed generic and inaccurate. This is because my loan officer missed my closing date due to the wrong power of aftorney in my file. Now this was not the only issues because no one was on the same page at this office. I was asked to pay off some debt. Once I did this they asked told me I needed to pay off an entirely different debt that was never spoken about. When I asked about this, they just said sorry we were just trying to see what we could do.
Response from Veterans United
Thank you for your review Joshua. We understand the frustration when a new loan file is started and paperwork changes the process. We will research this information and your file to make sure another Veteran does not have a similar experience. Our Client Advocate team remains available to you if you would like to discuss this further.
