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We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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The whole team was awesome and worked hard!!!
Service was great however underwriting was horrible. I don't understand the need for my to write a letter explaining my specific job duties are when I have proven my employment in multiple ways.
It was handle free and the entire loan process went smoothly.
Trish made sure that we understood every part of the loan process. Each and every step.
Trish Cole and her team are great to work with.
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Veterans UNited is head and shoulders above the rest!
Very helpful. All questions well answered during the process.
When I purchased my home last year I went through the home office in MO. It was an outstanding experience. I just refinanced my home through a VU branch in Puyallup WA. The experience was awful! It took almost 2 months to do a streamline re-fi.
We were a challenge for being first time buyer's. It was tedious, but we got the house.
Very nice, very knowledgeable about the whole home buying process. Easy to talk to about what's next though out the whole process.
There were many unnecessary delays and passing us from person to person. Did not work on our file for 3 weeks and then blamed us when asking for an extension.
I had a very good experience and would tell anyone I know who is wanting to purchase a home to use Veterans United.
We experienced two extensions of our closing date for issues that seemed like should have been resolved much earlier in the process. Those extensions caused our move to be much more complicated and expensive than seemed necessary. Very frustrating.
We missed our closing date, in part, to not being kept informed enough in a timely manner during the loan process.
Our Personal Rep. Tammy Hemmie, was great & helped us through the new twist & turns that is buying a house today.