Even though we are not veterans, Veterans United helped us secure the best loan while keeping in constant communication with us making sure that we understood everything going on. This process was completely a breeze because of our loan specialist, Jen Rambow. Jen was a text or phone call away the entire process. She never made me feel like my questions were redundant or stupid. She made me feel welcomed into the Veterans United family, even though neither my husband or I are veterans. She was thorough and made sure we understood everything that we had questions about. She even got is in under what we thought closing costs were going to be, and that was amazing! She knows what she is doing, and treated us like we were her only clients. 10/10 would recommend to any and everyone.
As a first time homebuyer I had several questions. Anytime I felt like I was in the dark, Tammy was available to explain the process in depth. Even if I needed the information covered more than once until I understood, Tammy was always kind and patient. I consistently had updates on where we were and what to expect next. With in depth explanations on available options we walked away with a loan and rate far better than our original expectations with our imperfect credit. There’s a special bond between veterans that’s like family. I wouldn’t trust sending them anywhere else.
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