As a first time homebuyer I had several questions. Anytime I felt like I was in the dark, Tammy was available to explain the process in depth. Even if I needed the information covered more than once until I understood, Tammy was always kind and patient. I consistently had updates on where we were and what to expect next. With in depth explanations on available options we walked away with a loan and rate far better than our original expectations with our imperfect credit. There’s a special bond between veterans that’s like family. I wouldn’t trust sending them anywhere else.
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Ella Owens made my experience extremely easy and efficient. She went above and beyond to ensure I had all the information I needed and that my preferred timeline was met. With traveling and being out of state, she facilitated the process and completed everything in a way that may not have been done otherwise. Regardless of the time of day, she kept communication that assisted me even while being in different time zones. She maximized multiple methods of communication via phone, text, email, and the online portal. I highly recommend Ella for future loan needs!
