Jennifer Rambow is a loan officer who brings a rich experience as a veteran and a background in finance and economics. Although she is new to the mortgage industry, she is confident that her experience with the Army will enable her to successfully guide and assist veterans as well as the community with their home loan needs. She lives in Yelm with her husband, who is active duty Army, and their two children. Outside of work she enjoys exploring the Pacific Northwest, barbecuing with the neighbors, and spending time with her family.
Professional, answered all my questions. Made sure I understood the process. Clarified if anything changed.
Super upbeat, super awesome at everything she did. She was ontop of everything the whole way. Extremely patient with all the questions we had, also very knowledgeable
She was always able to answer questions and keep things moving forward in order to make the home loan process very fast and painless.
Smart. Kind. Did not make things overly complicated. Prompt with communication.
Too many times, our loan amount changed, or the situation with our VA loan was not explained at all.We had to pay above a loan limit, we were told randomly two days before closing. This was incorrect, but Jen had us convinced that the loan amount plus fees, and not just loan amount, was part of the loan limit. This was never discussed, from August until December, and when it was revealed to us, it took us putting our foot down and threatening to derail the whole process for her to research and find the solution for us. Of course, her idea that we owed anything above the loan limit was incorrect, as I suspected, but it took us fighting over it for her to do her diligence.Her communication with April John's, our realtor, was subpar. April should have been kept in the loop just as we should be; if not, our home buy could have failed. The only reason it did not is that I relayed everything to April for Jen. I assume this is due to inexperience on Jen's part; I'm sure in the future she will communicate with all parties equally and flatten communications.
Response from Veterans United
Hi Michael, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate team is available to speak with you directly. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
At times I wanted to give up this stressful process but Jennifer fought to make this all work out in my favor and did an amazing job
Jennifer was very professional and available at all times! She was always a phone call away and was able to assist us happily throughout the entire process. She kept the timeline on track and we were able to close quickly!
She was very informative and helpful! Even with things that weren’t in her field, she took the time to help us out! We never once felt rushed or brushed to the side. She really took time to answer our a million and one questions :) Thank you!
Jennifer was fantastic, she helped every step of the way and made my first time buying a house as painless as possible