Working with Matt at veterans united home loans was incredible, which not something I expected. Matt was competent, efficient, and effective in all aspects of the loan. Furthermore, Matt's personal interactions with myself and children really made it feel like somebody who genuinely cared was taking care of my family and our home. Thanks again for the excellent service and experience.
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This is the fourth time we’ve used VUHL services for either financing or refinancing our homes, and they’ve been consistently pleasant and professional to work with. Their rates are great and very competitive with other VA loan lenders. No hidden fees - everything disclosed upfront to help us make our decisions.
Overall experience they the VA was horrible. Two months to close a loan is unheard of in these times especially since collateral was well over asking price of new home. Glenn our loan officer was everything you would expect from a loan officer. Michelle was super awesome and a pleasure to work with.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. James, we value your patience and commitment in sticking with your loan process, even when things became frustrating. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.
Ticor title has been our primary nemesis in this process. They bungled the paperwork 3 times now, the wire instructions are very ambiguous (not something I like when large amounts of money are involved) and they charge quite a bit for this "service". I would consider using another title company for your future loans.
Other lenders are impersonal with annoying sales calls, ridiculous hold times and terrible customer service. I will only deal with Veterans United for now on. They stay ahead of the competition in every way making them the best choice around. Ella is a real pleasure to work with, I highly recommend calling her.
