People are what make or break a company. At Veteran United Home Loans, the people are professional, caring, and take care of you. That speaks volumes for Veteran United Home Loans! They really do care about you and Ella Owens is the best! I give Ella and Veterans United 100 stars! The process of refinancing my VA loan went smoothly and they made sure I understood everything encountered along the way. I've used my VA Home Loan benefits four times and this was by far the easiest and most stress free process I've ever encountered. I've dealt with other Veteran Home Loan companies who don't call you back and make you feel like you are bothering them and it was a waste of time to call them. I would highly recommend Veterans United Home Loans to all Veterans - it is a most pleasant experience!
Overall, I was satisfied with the service that I received and impressed with how the process changed since we last refinanced since 2003. The process is certainly more expedient. I would recommend your company to other people however I will stress again that you should give older customers more consideration when comes to this automation process. Thank you all again for what you did for us.
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Tammy and her team were awesome to work with. She responded to text messages and emails right away. Tammy is very responsive and very knowledgeable, especially about the VA loan program. She spent time to explain things and answered all our questions. She was very diligent to keep things moving and helped us close when we wanted to. Would highly recommend Tammy and her team!!
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From the very beginning to the very end, Trish Cole was incredibly helpful, friendly, communicative, and responsive. I went through multiple Brokers with the same response of " What's your credit score? Submit an application", until I reached Trish. She immediately asked what my situation was and what my goal was. She took great care of listening and trying to understand, which allowed her to give me a very good plan of moving forward. I was initially surprised of her approach, considering all the cookie-cutter responses I received from other Mortgage Brokers. Because of her care and efforts, I can say I am extremely satisfied and happy with the new home and new loan. Thank you Trish to you and your team.
