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Puyallup, Washington Reviews

Unedited and unfiltered reviews from Veterans and military families

1,228

Total Customer Reviews

96.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
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This is the second time we have worked with Veterans United home loans. Both experiences have been very positive.We had worked with Glenn before on a previous home and were impressed with his professionalism which is why we wanted to work with him again. Glenn was very knowledgeable and professional. He made himself available to always answer our questions or get right back with us. Easy to get a hold of and even though we had to call several times...he never made us feel we were a bother. We highly recommend Glenn and in fact, we already intend to contact him again in the future if we refi. Thank you!

4.5 out of 5 Stars
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It was great place to work with. I did my loan during COVID-19 and never had to go into the office. Did everything over the phone and online. There loan team was great.

4.5 out of 5 Stars
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We picked Veteran’s United because of the positive reviews online when researching refinance mortgages. We were also happy to see a local office just down the street from us. When I called to speak to the next available loan rep, they put me thru to Glenn. Right from the start we felt comfortable with our decision. He sent me his application link and my wife and I immediately submitted our cash-out refinance request. Glenn educated us on interest rates and, after a short wait, got us a rate that knocked off 1.125% from our current mortgage loan. (We didn’t realize that rates fluctuated so much from day to day.). Due to the current Covid-19 restrictions, the entire loan process was online and took approx 1 month. The only time we had to go in was for the official signing and they had desks and chairs spread out to accommodate social distancing requirements. The cash out was a life changer for us as it eradicated credit card debt that we have had for quite a while. I would recommend Veteran’s United and Glenn to anyone seeking a new mortgage. And I would also recommend everyone check out the organization “Veterans United Foundation“ to see where some of the money goes when you work with Veteran’s United. Thank you again Glenn and Veteran’s United for an awesome refi experience!

5 out of 5 Stars
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Veterans United was very thorough and we always felt they had our best interest in mind.

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I appreciate having Veterans United assisting me with purchasing my home and now refinancing my home.

5 out of 5 Stars
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4.5 out of 5 Stars
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5 out of 5 Stars
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Great Experience...felt valued as a Veteran!

5 out of 5 Stars
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We have completed numerous home loans and refinances over the years and our experiences with Veterans United have been the very best of all of them!

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I will refer your organization and my loan team to anyone moving to the same area.

5 out of 5 Stars
Would Recommend

Veterans United took initiative to lower rates when rates fell dramatically. That is above and beyond and to be commended at the highest levels. I get the sense they have my back and as such, have a loyal member for life.

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See all 1,228 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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