The staff I worked with was professional and courteous. The website was easy to navigate and was user friendly.I did have some issues with underwriting as they forgot to remove my VA funding fee (perk of disability rating). Additionally,
The initial closing cost estimate was half of what I was being charged at closeout and I had to get 2 appraisals (only charged for 1) because the initial appraisal ordered was not a VA appraisal.After I brought those concerns to the staff I worked with, they were very responsive to address the issues quickly and we closed out with a good rate.The customer service was great, but had I not brought up my concerns about the charges seen, I would have paid a few thousand more at closing.I have used Veterans United for a refi before and have had overall good experiences.For new customers considering using their service, just be sure to compare initial estimates with follow up and final costs so you understand what you are paying for. Loan officers and underwriters have alot of accounts they manage and it's up to you to make sure you are getting the best rates to close.I thank Tammy and Kodi for their professional interactions.
Response from Veterans United
Your feedback is greatly appreciated Wesley, and we thank you for the opportunity to journey with you toward the Veterans United process. We realize that some aspects of the process can feel unnecessary, but it is always our hope to provide dedicated care in explaining and facilitating each step along the way. Please feel encouraged to reach out for further support or to share more about your experience by contacting our Client Advocate team. We want to thank you for choosing Veterans United and thank you for your service.
I literally have been telling everyone I know about VU, anyone that even says "I am considering moving..." I am texting them Glenn's information. I truly cannot thank VU enough for this amazing experience and the fantastic team I had. I want to tell everyone I know. Kristie and Glenn put up with my millions of phone calls, thousand emails all with a smile and an answer. I truly feel so lucky to have worked with VU.
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