Veteran's United lead the charge for this knuckle-dragging Marine! Buying a home can be a daunting process, especially for someone who doesn't care for filling out forms and processing paperwork. my loan officer and the VU website made the whole process easy. Jenn went above the call of duty to help me improve my credit score and get me the best mortgage possible. Buying VA is not a walk in the park and I was surprised to learn about the fees associated with it. Jenn was the first to explain to me how it all works and that you do pay for 'zero down'. Her honesty and transparency gave me a peace of mind to buy such an amazing home. If any fellow veteran's are on the fence about what lender to use, definitely consider Veteran's United. Good luck and Semper Fi!
Tammy was absolutely wonderful! There were some complications that came up, and she never gave up. Tammy put in the extra effort to make this as stress free an painless for me. Tammy could of gave up at any point and said it wouldn’t work for me but she didn’t, she kept pushing and got it all squared away! I recommend her to anyone and everyone! And I have recently sent my parents to her, because she is honest and trust worthy and isn’t about the money! She cares for her clients!
I will definitely recommend Veterans Untied to all my friends and family. This is the 2nd time we've dealt with Veterans United and again they were outstanding. We originally worked with John through the lighthouse program to get our credit back on track and once we successfully did this we were referred to Tammy who was an outstanding loan officer. Tammy walked us through each step and assisted me with al my questions. Tammy was so professional and kind and took the time to make me feel like I was her only client. Working with our realtor Ron was a blessing. Ron took the time to make sure we could see all the homes that we wanted regardless if there were in our pre-determined scheduled showings for the day. The entire process was so smooth and everyone we dealt with made us feel as though we were their top priority. Also working with Kristie who assist Tammy was amazing!! Kristie was so professional as well and made sure when the underwriter had questions about docs, she made sure to stick with me on the phone to get all accurate docs needed. This helped to prevent any confusion and helped our loan move forward smoothly. Thank you Veterans United, John, Tammy, Kristie and Ron for all your professionalism had hard work!!! We truly appreciate everything and love our new home!!
Before we settled on Veterans United, I obtained quotes from 3 other lenders. We choose Veterans United because they are the top-ranked lender for VA loans and their web portal was impressive. I was pleasantly surprised at how helpful the web site was in showing me the status of my loan, as well as how easy it was to upload any requested documents. I'm also thrilled with my agent, Jen McGarry, and how she worked so hard to get us the best deal. In fact the other lenders came back to me to try and get a shot at our business and couldn't even come close in rate. On my next loan my first call will be to Veterans United.
Veterans United in Puyallup WA is a go to lender. My experience with Tammy Hemmie is nothing less than exceptional. She has taken her responsibility seriously, always available any time including weekends. Response time is quick knowing there are other clients aside from us. Tammy has the ability to explain in clear and concise format what to expect and, has the patience to untangle any miscommunication or misunderstanding on our part.The only issue is, always have a working laptop and printer/scanner if you want your home buying experience to go smoothly. Required document may be asked anytime, including the 11th hour of a timeline.
The overall process was excellent from pre-approval to closing. The online portal made the process efficient and simple to follow. The to-do list helped keep us on track and kept us informed of our place in the process. The Veteran Home Loan website was filled with great information to assist with the home buying process. The loan team went above and beyond to communicate timely and to help guide us through the process. Our loan specialist was very knowledgeable of the VA process and always available to help us at anytime of the day with questions throughout the process. Service and experience was exceptional.
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