I had several delays with closing. I get that it happens but found the team working with Wesley Earl to not be proactive in their communication. I also asked for a lower rate since the fed cut rates and was told no. Not sure I’d recommend again. Our first home with VU was great.
Response from Veterans United
Hi Raquel,
I appreciate you taking the time to share this. Closing delays are stressful, and I’m sorry you felt like the communication wasn’t as proactive as it should have been. That’s not the experience I want you to have, especially after things went so smoothly with your first home.
I also hear your frustration about the rate. I know how quickly things can shift when the Fed announces changes, and I’m sorry the options available at the time didn’t line up with what you were hoping for.
I’d really like to look into what happened here and see where expectations may have gotten off track. If you’re open to it, please reach out to me so I can take a closer look. You can call 1-800-212-5200 or email ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and messages outside those hours are usually answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Getting my home loan was the best experience the team was very professional friendly and kept me informed every step of the way I could not be more happy with my loan process definitely would recommend them to other veterans looking to buy a home
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
Ryan and Kimmy were both amazing at helping with the process and keeping me informed.
Jimmy Stranz and team (Matt H., Sierra H.) were an absolute pleasure to work with (again!)! When I was getting anxious during the process due to back and forth with the Seller, Jimmy made himself available to me - despite those things being outside the purview of his job. Matt and Sierra made sure that I understood the process and very readily responded to me. They all made me feel at ease with such a life changing decision!I am so glad they were all available once again to support me for my second home purchase through VU (same team!). Thank you once again! Cheers to you and yours for the holidays.
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Veterans United helped me find a place I can finally call HOME!
Michelle Westbrook and the team at Veterans United made the purchase of my new home seamless. They handled all steps of the process quickly, communicated well, and ensured that I understood everything along the way. They went above and beyond to make sure I was well taken care of throughout the entire process of purchasing a home.
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Jennifer and Sarah were absolutely incredible. They turned what appeared to be Dunkirk feeling and true uncertainty going from a construction loan to a permanent mortgage into a seamless process. Very responsive, open and honest. Best thing I appreciated was their ability to find answers to due out and questions they were unable to answer immediately instead of giving a fluff answer. They knew who to reach out to and where I needed to go to get it done. Great job on a short notice and quick turnaround within 30 days.
Paul and Derick worked very hard to get my loan process. They were an excellent to work with. They made the process pleasant. I highly recommend Veterans United.
My wife and I are extremely satisfied and grateful to every Veterans United team member. They have made our dream of becoming homeowners true in the most pleasant way possible. Every team member carried out their duties with the utmost professionalism and also made us feel very comfortable throughout the whole process. Regarding the home buying process, it was very interactive and easy to accomplish my tasks online. Team members were constantly in communication with us letting us know what steps were to follow throughout the process even late into the evening. We felt like all team members truly celebrated our dream with us and that means the world. Keep doing what ya'll do and continue to help veterans and their families. There was not a section to comment on Tiffany's performance so I will place it here. Tiffany did an excellent job since the first day she contacted me. Very friendly and professional team member with a go get em attitude. Tiffany quarterbacked the whole process flawlessly and the end goal was a total success. We really enjoyed the call she made us end of her day telling us we were clear to close, what an excitement. God bless Tiffany for all her hard work.
Matt and the team overall were beyond knowledgeable in terms of helping me decide If refinancing was the best option for me during this time. I was able to save a significant amount of money thanks to the team. I literally refer to them as the Dream Team.. would highly recommend anyone who is a veteran go through Matt, though I know that everyone isn’t as lucky I sure am blessed to have been one of many who can have such a smooth process.
The team were very helpful and attentive.
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
ADAM,Randel,LUPE
I would strongly recommend Veteran United to my family and friends. I would definitely use them again if I refinance.
