The App. made the entire process very easy...loved it !!!
Since the beginning till the very last day of the process, veterans united was very supportive and informative. The team assigned to me made everything smooth and easy to navigate. Having a real person to assist throughout the entirety of the transaction was really helpful. Kelsey and Matt left no question unanswered. I would definitely recommend them to anyone looking to buy a property. Thank you veterans united.
While I have been very pleased with the level of service provided, I have observed that current market rates for comparable profiles appear more competitive elsewhere. Consequently, I believe it would be financially prudent for me to explore alternative financing options to ensure I am securing the most economical rate.
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
Alex Dickherber was always on top of everything. No surprises! It was a long process for me but Alex checked in with on a routine basis.
Made it easy and streamlined!
Veterans United was wonderful to work with. Answered all the questions we had.
The communication between the initial loan startup and the closing was an easy going experience. If you submit documentation in a timely manner, the process should go smoothly.
I did not care for one of the so called team members. Never available via text or phone. Very vague in responses when I asked questions about information she had sent, very confusing information.
Loan officer was good, however there were just too many "to do" items sent after midnight and 2am that I would not see until the next day.
Response from Veterans United
Hi Pamela,
Thanks for sharing this feedback. I’m sorry for the frustration caused by unclear communication and not being able to reach one of the team members when you needed answers. I also understand how confusing it can be to receive multiple to-do items late at night or early in the morning and not see them until the next day.
I do appreciate you calling out the positive experience with your loan officer. If you’re open to it, I’d really like to learn more and see how we can do better. Our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
The process the company has adopted has been streamlined beautifully. The interface is incredibly user-friendly and it's very easy to find any information that may be needed.
Working with Brice Mueller through this process was great. It was great talking with him and achieving the results we wanted.
Veterans United helped me find a place I can finally call HOME!
The team i worked with had the upmost respect, and we're available to answer any questions I had in a timely manner 10 out of 10 would buy/sell through veterans United again thank you very much for making this process easy and enjoyable.
Quick, smooth and busy.
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Veterans United was a seamless fit from the beginning. As a first-time home buyer, I had LOTS of questions and after living overseas, I had a lot to work out before my home purchase was finally possible. They were with me the entire way and walked me through every step.
This was my first home buying experience due to PCSing during my career and not wanting to buy where perviously stationed. When I finally decided to buy after retiring from the military, all I kept hearing was "Use Veteran's United". I'll spare you every detail, but from day ONE they made sure if I had any questions/concerns that they were addressed immediately. The whole process was smooth and stress-free. I ABSOLUTELY recommend them!
Huge shoutout to Jake Ferguson and his team at Veterans United. They delivered the most competitive deal, closed on time with no extension, and were incredibly communicative throughout the entire process. Jake and his team worked hard every single day including weekends and made the process smooth and stress free especially moving cross country. Highly recommend working specifically with Jake Ferguson’s team!
Veteran’s United was great to work with. Their process is streamlined and there is no fooling around. If you are serious (ACTUALLY SERIOUS) about buying a house, they will get you financed. I thought I was but really wasn’t before because I wasn’t ready to stop impulse buying and spending frivolously. Once I buckled down, they were the vehicle that got me the home. Thank you Veteran’s United!
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
Very helpful thru all the tasks. to complete the contract
It’s always a smooth sailing process working with Veterans United.
