Veterans United in Puyallup WA is a go to lender. My experience with Tammy Hemmie is nothing less than exceptional. She has taken her responsibility seriously, always available any time including weekends. Response time is quick knowing there are other clients aside from us. Tammy has the ability to explain in clear and concise format what to expect and, has the patience to untangle any miscommunication or misunderstanding on our part.The only issue is, always have a working laptop and printer/scanner if you want your home buying experience to go smoothly. Required document may be asked anytime, including the 11th hour of a timeline.
The overall process was excellent from pre-approval to closing. The online portal made the process efficient and simple to follow. The to-do list helped keep us on track and kept us informed of our place in the process. The Veteran Home Loan website was filled with great information to assist with the home buying process. The loan team went above and beyond to communicate timely and to help guide us through the process. Our loan specialist was very knowledgeable of the VA process and always available to help us at anytime of the day with questions throughout the process. Service and experience was exceptional.
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