Get a peek behind the curtain 👀
We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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This is the fourth transaction I have been through between my two homes with Veterans United. The process is always quick, informative and seamless. Great work as always.
10/10 would recommend. Great experience with great people.
Fast... easy... simple. People all kind and respectful.
Any questions were quickly addressed, any problems quickly resolved, and help was available at every step of the process.
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Trish Cole was a blessing. She guided us through the whole process. Thank you
Veterans united took a stressful situation and turned home buying into a lot less hassle than it was. Thank you Jennifer and veterans United.
I was not impressed at all with my loan officer Rick Kivett. He rarely kept me informed about any circumstances. I usually had to call him to find out what the status was. I never could get a straight answer from him on anything.
This process was prolonged and lacked transparency and clarity. Rick was good to work with, but I felt almost nothing about the process was easy or pleasant. If I wasn't already prepared for this process with the appropriate paperwork and baseline of knowledge I'm confident I would not have completed this process. In hindsight I wonder whether I should have gone elsewhere, and I would not recommend this service.
Darius, we're grateful for your feedback, and we are sorry if your experience did not meet the standard you expected. We pride ourselves on our customer service, though it appears we could have done a better job for you. We'd like the opportunity to learn more from you as well. Our Client Advocate team is available if you want to reach out with any additional information.
The response times to my questions were outstanding.
If you want to work with someone you can trust and feel comfortable working on business as important as loans, this is the crew thanks guys.
Please fix the site to upload documents. Having to reset my password every time was very inconvenient
Preston, we're so sorry there were issues with your online account. This issue has been resolved. Thank you so much for letting us know. Please feel free to reach out to our Client Advocate team if any other concerns arise.
