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This process was prolonged and lacked transparency and clarity. Rick was good to work with, but I felt almost nothing about the process was easy or pleasant. If I wasn't already prepared for this process with the appropriate paperwork and baseline of knowledge I'm confident I would not have completed this process. In hindsight I wonder whether I should have gone elsewhere, and I would not recommend this service.
Response from Veterans United
Darius, we're grateful for your feedback, and we are sorry if your experience did not meet the standard you expected. We pride ourselves on our customer service, though it appears we could have done a better job for you. We'd like the opportunity to learn more from you as well. Our Client Advocate team is available if you want to reach out with any additional information.
