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Puyallup, Washington Reviews

Unedited and unfiltered reviews from Veterans and military families

1,228

Total Customer Reviews

96.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 1,228 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

Glenn's advice was extremely helpful throughout my whole buying experience.

4 out of 5 Stars
Would Recommend
2 out of 5 Stars

The first part seemed great, they sad they could get me a VA loan with nothing down and a great rate. I explained that I had never applied for a VA loan and was not sure I was eligible. They said if I was in the military I was eligible. Unconvinced, I told the VU representative that we were in the market for a second home and that our primary residence would continue to be our current residence in another state. The VU rep said that was not a problem and that we would still be eligible for the VA loan. I was skeptical and applied with a second mortgage company to get preapproved for a conventional loan before searching for a house. Both VU(Veterans United) and the other lender came back almost immediately after checking our credit and income with approvals. We began the house search and the process continued. Almost on a weekly basis new requirements came up from the underwriters resulting in many hours of research and distractions from the house hunting task. After several weeks of home searching and seemingly endless requests for IRS transcripts and bank statements and IRA statements and a copy of my DD214, we were informed, as I suspected all along, we were told that we were not eligible for the VA loan and would have to go conventional. At that point, I was ready to switch to the other lender but my wife and our real estate agent convinced me to stick with VU instead of starting midstream with the second lender.

5 out of 5 Stars
Would Recommend

I have used VUHL 4 times already in Hawaii and Seattle, 2 for home purchases and 2 for Mortgage Refinance and i have always had a great experience.

0.5 out of 5 Stars
5 out of 5 Stars
Would Recommend

Trish and the staff there gave me the best experience I have ever had with financing or refinancing a home loan.

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

They were excellent and the service was like no other, fast straight forward and new the VA system inside and out.

5 out of 5 Stars
Would Recommend

They fight hard for you. I had a couple of problems come up on my end. I did all I could do but they were on the phone calling in my behalf. Communication was great.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

My loan officer was diligent with get all my questions answered and knowledgable about the whole process to guide me along the way.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Glenn Leach and Kristie Storey were fantastic. They were very diligent during the entire process.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Mr Leach went above and beyond in our pursuit to find a home. His experience was invaluable and then when we needed his connections He didn't disappoint. This process was very stressful and complicated but Glenn was there to keep the pressure off. With his help we found the house we never expected to follow love with.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The staff was very friendly and welcoming

5 out of 5 Stars
Would Recommend

Experience and knowledge of VA loans was excellent - knew what paperwork would be required and asked for all of it up front. Closed in just 39 days!

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5 out of 5 Stars
Would Recommend

As a first time home buyer, the process was very simple and straight forward.

5 out of 5 Stars
Would Recommend

Great communication and very knowledgeable.

4 out of 5 Stars
Would Recommend

Very friendly & professional. Made the process as stress free as possible.

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

They worked after hours. If it wasn't for that we wouldn't have gotten the house we got.

3.5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

My experience with VUHL was excellent. Everyone was very professional and made sure we understood everything and answered all of our questions. Tammie H and her team were great to work with.

5 out of 5 Stars
Would Recommend

More Reviews

See all 1,228 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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