We’ll be looking elsewhere for future loans. Biggest regret is not shopping around for lenders longer.
Response from Veterans United
Hi Jacob,
I am really sorry to hear that you feel this way. When someone’s biggest regret is not shopping around longer, that tells me we did not provide the experience or confidence you deserved.
While I respect your decision to look elsewhere in the future, I hate that we did not earn your trust this time. If you are open to it, I would appreciate the chance to better understand what led you to that decision. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we will follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
You guys have a great team who care about their job and the people they are serving
Maggie Schuh has been wonderful to work with and thanks to her, I would recommend Veterans United to everyone.
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Everyone worked hard to help me buy a home. The concierge service added to the outstanding assistance for the start of the utilities a inspections.
Exceptional job. Katie was very responsive and helpful.
Our Veterans United team was wonderful to work with. They were friendly, helpful, and always quick to respond. They answered every question and concern I had without hesitation and made the entire process feel smooth and stress-free. I truly appreciated their patience and communication throughout.
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
Brian was awesome.
Charles McKee and Nicole we’re amazing throughout the whole process and helped me and my wife find the home that’s right for us.
My concerns are centered around the inefficient, non-transparent communication. I understand completely that things change and shift as one works through the home buying process. However, it started with getting my pre-approval wrong. Then moved into not verifying the correct zip code to measure my income vs the median income - notification that I needed to change the type of loan which would increase my Down-payment didnt come until after I paid for all inspections and appraisal. I then made the effort to call so I understood but even at that point the full impact of this switch was not disclosed. I found out a week or so before closing that the interest rate I was advised I would have, I was now going to have to pay for. I was never asked if I wanted to buy down the interest rate, it was assumed. In addition, based on my research switching loan types should have actually improved my interest rate. When bringing this up I was advised it was another team's fault that Jeff did not disclose it sooner. I have purchased and sold a home previously and this was terrible service.
My fiance is active duty and has already told everyone he knows to refrain from using Veterans United. I have also shared far and wide to stay away especially after I read reviews that depict my exact experience. Lessons on transparent communication and due diligence would greatly benefit your teams.
Response from Veterans United
Hi Angel,
I really appreciate you taking the time to outline your concerns so clearly. What you described, especially around communication and transparency, is not a small issue. I am truly sorry for the frustration and confusion this caused you.
I can understand how discouraging it must have been to start with an incorrect pre-approval, then learn about a zip code issue affecting income limits, and only later be notified about a loan type change after you had already paid for inspections and an appraisal. That kind of timing would feel overwhelming for anyone. Hearing that the full financial impact was not clearly explained, including the change to your interest rate and the assumption about buying it down, is especially concerning.
You should never feel like important decisions were made without your understanding or input. And being told it was another team’s fault does not make the experience any better. Clear, transparent communication is critical throughout the homebuying process, and I am sorry that was not your experience.
It also weighs heavily that your fiancé is active duty and that both of you have shared your experience within your community. We care deeply about the trust placed in us by service members and their families, and I hate that we let you down.
I would truly value the opportunity to review your loan file and better understand exactly what happened. If you are open to speaking further, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we will typically follow up the next business day.
Thank you again for your candid feedback. It matters.
Sincerely,
Claire S., Client Relations Manager
The rate was the best I could find. We closed on time, even after it became a rush. They are experts in VA loans. So, when unique situations came up, they knew what the VA would expect, putting my wife and me at ease. They were responsive, professional, and spoke with confidence on their subject matter. Every contact I had felt genuine and honest. They treated my time and money with respect. They never tried to upsell me or questions my decision to decline options.I am a very busy person who doesn’t always have their phone on them. Everyone was comfortable speaking through text or email and always met me on my communication source. I can’t say enough for them.The way Veterans United does business is how every business should treat their customers, let alone veterans. I can’t say enough wonderful things about Malachi, Jake, Vickie, and everyone else behind the scenes that I never talked with but helped along the way.
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
Team was very proactive and engaged with us
Fantastic organization! They took away all my anxiety and fear for being a first time home owner. If I had a question they immediately had an answer. They worked tirelessly to get us taken care of.
