The personal atention from Mitsy, Natalie and Chasemade this entire process less daunting and you will find that we accomplished this financing process and the successful purchase of my home in record time.
I would highly recommend my Team to anyone that approaches me.Thank you
Thank you guys for making sure our loan went through on time! I wouldn't go through anyone else!
Hard to get ahold of my rep after the signing. I've been trying for two weeks.But the terms and ease of borrowing made this a good company for me.
Amazing experience! I’m sure we had a record close timeline!
Very seamless process. Easiest mortgage process I have ever been through.
The best team, the best service, the nicest people, I am in awe of the care and professional services I received.
You're website is 💯 🇺🇸 I will strongly recommend you to all my service members.
Thank you for your service.
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VU is amazing. I have used the for 3 homes now and I would not choose any other company to work with.
VU was an excellent partner in getting my loan process done. Very veteran friendly program and easy to use application process and website. Well done!
Rachel Nielsen and Leah Maloney were amazing! Both were very responsive to my calls and questions and made the process very easy.
Thank you Aaron, Thank you Shayna. Thank you Jill You guys are awesome.
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Second time working with Krystal & her team!....they do fantastic work, and have very friendly dispositions...
Veterans United is easy to use and make sure the you have everything you need to be successful with your VA home loan. I will only recommend Veterans United to all my fellow Soldiers. Nobody comes close to the service they provide
The agreement that was negotiated was not honored and the loan officer Greg Heins did not return my calls after the closing. the repairs that were negotiated was not honored, in essence over $8K was short at the closing and i was not informed that the first payment was due on October first.
The house address did not have a postal mailbox to get my mail.
I had to contact the main post office, because the local post office did not store my mail,
I had to request permission to install a mailbox and request my mail to be delivered there.
I had to pay out of my pocket to get the repair that was negated prior to the closing, i need to get the balance to cover that.
Response from Veterans United
Hey Nathaniel,
I’m really sorry to hear about the frustration you’ve experienced after closing. I can understand how stressful it must have been to face unexpected repairs, confusion about your first payment date, and even challenges just getting your mail set up. That’s a lot to handle after what should have been an exciting milestone, and I’m truly sorry it’s felt so difficult.
While the VA appraisal helps confirm the property’s value, it doesn’t always address the full condition of the home or repairs that may have been negotiated between buyer and seller. Still, we should have communicated more clearly about what to expect before and after closing, and I regret that you felt left without support once things wrapped up.
We’d really like to take a closer look at your situation and the repair agreement you mentioned to see if we can provide clarity. My Client Advocate team would be glad to connect with you directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
