While we had a few bumps near the end, mostly due to our very unique situation, we are so happy that veterans United was able to get us into the home we loved. Would definitely recommend to more people in the future.
I have never been so impressed with a company and my POC, Cara Musick. Not to downgrade anyone, but I've been with USAA for 22 years. Seriously, if you had an opportunity to work with someone who is a professional and a company that makes it so easy to get a loan, even though I have an over 800 credit score, other banks and lending institutions kept making it difficult. Veterans United did the exact opposite.
Veterans United was so supportive to what many people think is a scary process. The were transparent, empathetic, and professional. They could write a book on how to take care of a customer.
Overall was a pretty frustrating experience. There were too many people handling our loan. We had to send multiples of documents due to loss or missing between agents. There was a huge lack of communication with agents except Mike. At one point they emailed to ask if we were still interested in moving forward.
I know it’s a long process and can be frustrating, but communication on the process and less hands to pass through would have made it so much better.
Response from Veterans United
Hey Cassandra,
I really appreciate you taking the time to share your experience. I’m sorry to hear that the process felt confusing and that you had to resend documents along the way. That’s not the smooth experience we aim for, and I can understand how frustrating it must have been to deal with so many different team members.
It sounds like better communication and coordination would have made a big difference here, and that’s really helpful feedback for us to hear. I’d love the chance to look into what happened and see if there’s anything we can learn or improve from your loan process. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
We are available Monday through Friday, 9 a.m. to 5 p.m. Central Time. If you contact us outside of those hours, we’ll typically respond the next business day.
Fast, efficient & very easy to work with.
I had a great experience buying my first home with Veterans United. The support covering all of the components from insurance to security, was immensely helpful.
They have taken very good care of us and keep us up to date. Wonderful and easy to work with.
Quick, easy, and smooth process, which is just the way I like it. I have no complaints.
This has been my third home purchase utilizing Veterans United and they have been fantastic everytime. They make the streamlined and easy.
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VU Team is a team of professionals. walks you thru every step.
We would like to thank Jake Albers and vos team for the profesional Service they offered us, throught our home buying process! Jake was hands on every stop of the way! His constant emails, calla and text messages were beyond our expectations. We recommend Jake and his team without reservations.
Working with Veterans United gave me a different perspective of what a lender should be. Professional, caring, great charisma and going above and beyond of doing everything right from the beginning till the end. Let's be honest, in this day and age, you hardly see this type of work ethic in the lending business, where they're all about the money and forget about those important intangibles, which in my book, makes Veterans United one of a kind. I am glad that I did my research and there was a reason why they are rated very high at around 97% of customer satisfaction. They get 100% from me for sure. THANK YOU VETERANS UNITED! You helped achieve a dream come true, becoming a homeowner after years of struggles and renting, I finally put things together and you led me to one of the biggest achievements of my entire life. I will forever be grateful to you.
The process was streamlined and easy as most everything was provided in great detail with plenty of assistance.
Couldn’t ask for a better, highly professional and customer driven focused mortgage lender! My realtor, Kevin Owens, had made this specific recommendation. I have to say the entire staff was extremely top notch and really helped each step along the way. (HR did a great job assembling this team!) They also had a great management data portal system that was easy to use, follow, and understand which really complimented the home buying process. This was my 4th total home purchase and they far exceeded my expectations as well as any previous lenders used! The one thing that really meant the most to me was that United’s Team actually took the time at the end to hand write and mail me a thank you note! Unheard of in this day and age!! But.. very much appreciated!! Do not hesitate to use Veterans United as I wholeheartedly give them the best and highest recommendation that I can!l
So much paperwork, seemed like doing it over and over
