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Puyallup, Washington Reviews

Unedited and unfiltered reviews from Veterans and military families

1,227

Total Customer Reviews

96.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 1,227 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

My wife and I appreciated all the benefits of using VU.
There were a few we did not know about which we were made known and said..Wow, that is awesome! Frankly, to know you have the support of a company which focuses on veterans is truly amazing! There were many times I heard.."As a veteran you...."
Keep serving our vets VU. You are doing a fantastic job!

5 out of 5 Stars
Would Recommend

Trish and Kristie were a fantastic team to work with, work through and successfully get closed on a new home. The home purchasing process is very stressful and without competent, kind, and knowledgeable facilitators, can provoke additional anxiety. There are target deadlines to meet, stringent requirements and a marathon of paperwork, conditions, and stipulations that require finesses and expertise. Both Trish and Kristie provided the heavy lifting assistance and processing, were timely in their responses, and were excellent guides and partners that supported me through every step of the way. They made the process fairly painless and provided options and alternatives without any pressure. So many details, moving parts but nothing was dropped and all was handled with sheer professional acumen and expertise!Would definitely work with this team again on any level. Competent, smart, dedicated, and compassionate - it's not easy working with Vets. Having strong allies is a great find, especially when a major life decision such as purchasing a home is at stake. The service that Veterans United provided with skilled and caring support teams, helped me get into a new home. It couldn't be done without strong facilitation, guidance, shepherding, and commitment working through the complexity of the VA's and the home finance market systems to helping us Vets become successful homeowners. What a great asset this agency is and particularly this team are!Trish and Kristie, please keep up the excellent work!

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Photo submission from Nicholas P.

My advice to other veterans, if your credit is holding you back, they will work with you to repair it. I started my journey with my credit in shambles but due to the lighthouse program and the tenacity at which my Veterans untied loan officer guided me, what seemed like would take years only took a few months. Owning a home seemed like a dream that would never come true but now I'm turning my new house into my family's home.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

"I recently bought a condo and couldn’t have asked for a better real estate agent to guide me through the process. From the start, they were incredibly responsive, patient, and knowledgeable. They took the time to listen to my needs, helping me find a place that checked all the boxes. What stood out was their attention to detail and ability to explain every step in a way that made everything feel smooth and stress-free.Their market expertise and negotiation skills helped me secure the best possible deal. I felt supported throughout the journey and am thrilled with my new home! I highly recommend this agent to anyone looking for professional, reliable, and personable service. Thank you for making my dream of owning a condo come true!"

5 out of 5 Stars
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5 out of 5 Stars
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Just can't say it enough that the team there at Veteran's United was outstanding. Friendly and very knowledgeable. It made the first time home buying process smoother than I expected

5 out of 5 Stars
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5 out of 5 Stars
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We are extremely grateful for how helpful and supportive your team is. Thank you for all of you and what you do.

5 out of 5 Stars
Would Recommend

Absolute excellence in customer service. Trish and team were always prompt in answering our questions and the depth of their experience gave us confidence that problems are solved and the best outcome for us would be achieved.

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
Would Recommend
Photo submission from James W.

We are very grateful for Trish Cole! She came in at time where everyone else we had tried had failed us. Therefore, we were really apprehensive about trying another company but once we met Trish she eased our fears. My husband is a retired Army Soldier, who suffers from P.T.S.D. and just about any episode can set him off. However, everything about our home buying process went smoothly. I love the fact that you have a secure portal to place all of your documents in versus putting it in an email. This is what sets Veterans United apart from the rest. Thank you Trish for assisting us with the purchase of our lifetime!

5 out of 5 Stars
Would Recommend

Veterans United went above and beyond. They quickly worked to get us qualified, and they were able to get us to close quickly. Whenever there was an issue we were informed with a solution to the problem. We couldn’t be happier and will use Veterans United if we buy another home in the future.

5 out of 5 Stars
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4.5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Tammy can handle any challenge. This is my second home buying experience with her and she make life easy during this stressful process.

5 out of 5 Stars
Would Recommend

Hurry up and wait (but with lots of communication in-between).

5 out of 5 Stars
Would Recommend

Glenn was fantastic!!! He was on top of everything, upfront and thorough and responds in a timely manner throughout the home buying process. Kristie was also fantastic and on top of things in a timely manner. The underwriting process was extremely fast and painless. I highly recommend Glenn Leach and his team!!

5 out of 5 Stars
Would Recommend

We made the right choice working with Veterans United and if we ever need this service again will 100% use them again.

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See all 1,227 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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