Veterans United treats everyone with the respect and care they deserve. I am not the veteran of my house, but I did most of the work to secure a home and they treated me just as nice as they’d treat any veteran. This means a lot to me working for a WNY Veteran nonprofit.
Patience is a big deal, simple answers where given and if they didn't know they said it and got the right person with the answer.
We had some ups and downs throughout the process. Some on my end. I’m just thankful that they kept working on things to make everything come together.
I am not a fan of you immediately selling my loan. I will be telling people to find a company that actually wants them to be their costumer. You do not fully communicate as you should.. I should have went with USAA...
Response from Veterans United
Hey Jesse,
I can understand why it was disappointing to see your loan transferred so soon after closing. I know it can feel like you’re being handed off, but please know you’re still very much part of the Veterans United family. Loan transfers are a normal part of how mortgage servicing works, but that doesn’t change how much we value you and your experience with us.
I’m sorry if our communication during that process left you feeling unheard. That’s not the experience we want for any of our borrowers. I’d really like my advocates to have the chance to look into what happened and see if there’s anything we can do to make things right. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’ll get back to you as soon as possible if you reach out after hours.
Great people too have working for you
My humble abode that I moved in to on August 4, 2020. I'm so thankful to Veterans United for approving me for an amazing low interest rate on my home and making the process so easy for me. I was only able to do a virtual viewing of this home because of COVID and I did it through my phone. I wasn't able to see the inside in person but I still went through with making an offer and eventually saw it in person before moving in. I literally saw and bought this home through my phone. I love it and thank God he gave me a cherry tree!
Helped with every question I had no matter how many questions there were. Worked with me diligently for months from beginning to the end.
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Answer all my crazy questions and concerns.
The loan team I was given were fantastic. They communicated early and often, and were not only competent, but also personable.
Thank you - Aaron McMahon for all of your hard work in making this possible! We appreciate you so much! The Torres Family
Blake and Nick made the process easy and were a pleasure to work with.
From start to finish the process was fast, sometimes chaotic, but manageable.
From the moment of seeing a home to close was about 30-40 days. Highly recommend VU.
