Exceptional service from the staff. Great products.
I was absolutely blown away with the process. Shawn and Cole were nothing short of incredible.
Veterans united puts together excellent teams with an outstanding understanding of the VA process
First experience buying a home was a challenge for me because of all the documents that was required. I didn't get the first home I put in for because they didn't want me to go into debt trying to pay for it. I was determined to buy a house because I was tired of renting. I closed on my home and my mortgage is less then what I was paying renting. I had a great team that believed and helped me every step of the way.
Veteran’s United is an amazing company and I am happy that we chose to go with them for our home loan and our re-finance. Both were seamless transactions.
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Veterans United has a great network of services and resources to make it a one stop shop. Almost every person involved was exceptionally attentive and very quick to respond to answers and concerns.
Helpful with all needed steps during the process
My team did a wonderful job. I really appreciate everything they did for us.
This was the best service, a get it done attitude, and just wonderful people to work with.
The team took control and conquered every situation. Every hiccup and speed bump was dealt with swiftly and efficiently and they were able to provide my family a home within a couple of weeks since contract date. Very communicable on every step they needed me to complete. Super thankful for Yohannes and Nathan and Brooke for staying with us the entire time
VU provided outstanding service and assistance through out our purchasing experience,
Rachel and her team made the process simple and manageable. My questions were answered quickly and her solutions were understandable and simple.
The overall process was more tedious than other VA lenders and the appraiser’s they use do not do their jobs. A $700 appraisal still had the VA buyer have to go out and take pictures of smoke alarms.
Response from Veterans United
Hey Marlon,
I’m sorry to hear the process felt more tedious than expected and that the appraisal added extra frustration. VA appraisers are independent and sometimes need additional proof, like photos of smoke alarms, to meet the VA’s requirements. I know that doesn’t make the situation any less frustrating, and I appreciate you sharing this feedback so we can keep improving.
If you’d like to talk more about your experience, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
If you're hesitant and confused about which loan company to use, please don't pass this one up! They always serve with grateful hearts and they make the process so easy.
Top notch throughout the process. The team went above and beyond my expectations.
