I have used Veteran's United several times and have been and continue to be extremely satisfied with their professional personal service. From my view, there is no better organization to work with for my Mortgage needs. Very Very Pleased
I cannot believe how easy working with my VU team was! I was so nervous about the home buying process (this was my first) and using my VA benefits. I was expecting my information to get brokered out and have a million people call me wanting my money. BOY WAS I WRONG! I’ve already recommended VU to my vet friends!
Yes, I would definitely recommend this company. We worked with Matthew Gandlemyer, he was so calm, patient, and professional . He really worked hard for us. We had problems with V.A. financing and he got it solved. We thank him so much.
Just want to say a huge thank you to everyone at Veterans United and Linnea. Can not wait for the holidays to have my family over for Thanksgiving and Christmas Dinner. Well be having fun next year in the summer with B.B.Qs in the back yard.
Simply put Brett was awesome.
Always willing to answer or find answers to my questions.
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Great company!
Don't hesitate one minute about using V.U. You'll not find a better loan office to deal with.
We could not have asked for a smoother process in being a first time home buyer. From the beginning as we searched and read the many reviews, we just knew that's Veterans United would be the best option for us
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Getting a mortgage is always stressful. It is nice to know that Chase and the team at Veterans United are only a phone call or email away.
Veterans United is a special Mortgage Vender, who helped my Wife and I purchase our home very easily.
I would not use this company again, nor would I recommend it to other veterans. The overall loan process was cumbersome and slow. Documentation requests were made piecemeal rather than gathering all required documents at once. It seems the underwriters were not fully aware of the necessary documentation for loan approval or denial. Overall, the process was challenging and difficult to endure.
Response from Veterans United
Hey JT,
I’m sorry to hear that your experience with us felt slow and frustrating. The home loan process can be stressful, and it sounds like the back-and-forth on documentation made things even tougher. Sometimes, additional documentation is needed after underwriting begins to clear or confirm conditions, but that doesn’t make it any less stressful to go through. You deserved clearer communication and a smoother process than what you described.
I’d like for my advocates to learn more about your experience so we can see where things went wrong and share your feedback with our team. When you have a moment, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office is open Monday through Friday, 9 a.m. to 5 p.m. CST.
I'm not easily impressed; I was impressed with VU. I've personally purchased several properties requiring mortgages as well as working with mortgage companies with my real estate clients (I was a realtor) over the years. VU superseded all those companies with their excellent customer service. I would recommend any veteran looking to buy property contact VU. They even have resources in place to help those with the desire to purchase, but aren't quite ready yet, due to credit issues. You can expect to experience a smooth transaction. VU is the best.
This was the easiest and least stressful way I could have imagined purchasing my first home. My team was absolutely amazing, and always made themselves readily available for any questions or concerns I had throughout the process. 10 out of 10 would gladly use Veterans United every time.
The numbers need to go to 12, because the whole team was great and responsive. I would definetely recommend them to anyone.
