Outstanding
There was zero guidance on the closing process. As soon as an offer was made all urgency left the team because they knew we would finance with VU. Zero follow up on payment schedules other than pawning our mortgage payment to another company. Avoid VU and save the headache.
Response from Veterans United
Hey Gabriel,
I’m really sorry to hear that you felt on your own once your offer was accepted. You deserved clear guidance through closing and better follow up around what to expect with your payments, and I hate that it felt like things lost momentum right when you needed more support. we’d really like the chance to learn more about what happened and talk through your concerns. If you’re open to it, please reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Winsor Cooper, wow I can't say enough about him and his team. Every question answered and ever fear dissolved. Thank you Mr. Cooper and Veterans United.
Ready to see for yourself?
Experience first-hand why 358,011 homeowners give us a perfect score!
I have already told friends about y'all.
Thanks to Ryan for going above and beyond to make this home purchase possible 🙏🏽🙏🏽🙏🏽. Ryan and his team at Veterans United went out of their way to ensure things went as smooth as possible even with dealing with outside entities to procure everything necessary for the finalization of my home purchase. Can’t thank you guys enough for making this happen.
Thank you from the bottom of our hearts in making our family’s dream come true! We are so excited to finally be in a place we can call our Home! When the time comes for us to move...if that day comes again, we definitely will know who to contact.
The team was super helpful and alway nice to talk to.
Ginny and the team are exceptional
Ready to see for yourself?
Experience first-hand why 358,011 homeowners give us a perfect score!
Since 2020, I’ve been with Veterans United Home loans & They have been “Wonderful”.
They are very caring & truly look out for the customer’s best interest. I will definitely refer friends & family to them.
Hunter and Jarod were amazing. They worked so hard to get us approved and was quick to update us on everything. We closed on our house yesterday
I want to start off by expressing my gratitude to Nick and his team for a seamless home buying process. My Family and I are truly grateful. After doing some research on Veterans United Home Loans, we made the decision to move forward with them to purchase a home. From the initial representative I made contact with to the Loan Officer and his team, every single one of them went above and beyond to ensure a smooth and successful process. I definitely would not hesitate to reach out to Nick again and highly recommended him to Veterans looking to purchase a home. You will not be disappointed.
Veteran united is the way to go. They will make sure that you get everything that you qualify for. they will walk you through the process and be there every step of the way.
The loan team was always there for me and answered every question I had. Justin Colley was very easy to work with.
A few instances of missed communication with the loan coordinator, with documents provided multiple times by either me or the title company that were missed and therefore created delays. Could be better communication, but otherwise a great experience.
