Great program that ran super smoothly. Paul and team are fantastic!
They were sticklers on a number of items (e.g. a scan of a paper check that clipped off a sliver of one edge had to be rescanned), but overall it couldn't have gone more smoothly.
I think CJ went above and beyond his call of work and he is the sole reason this loan was finalized
Veterans United is a well oiled machine. Everyone worked together and got me through what would have been impossible in less experienced hands. I was likely a difficult case, and Veterans United made it possible for me to own my own home.
You guys made my first time home buying experience an extremely pleasant experience.
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Easy process and every step of the way was clear!
Veterans who are looking looking for a home loan you have found what you are looking for. I have financed homes in the past and this was by far the best company.
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Jennifer and her team are wonderful. Helped our family every step. They answered all of my questions and made sure we understood what was going on at all times.
Working with Veterans United was super smooth and they were a joy to work with. I have worked with VU a couple of times and will return to them again - Would HIGHLY recommend!
Thank you to Ryan Herman and his team, from retirement to cancer survivor to homeowner. I can't take creditvwithout my loan agent, I appreciate you guys for being ESSENTIAL to me during the pandemic. True definition of Veterans United
I never felt like I was alone throughout this buying process. There was always someone there to help me understand what I didn’t know.
This was the worst experience of my life. I am a previous homeowner and my first experience was way better than this one. Jason Bals was my primary loan representative and in the beginning it was great. In the middle not so much. I asked to be switched to someone else or have a local person representative assist me. He said that's not how this business works and he had an outstanding rating working with veterans. I couldn't get the answers needed or things explained about the loan until the end. Megan helped me get the documents needed towards the end and she was outstanding. Megan was very courteous each time she spoke, text, or emailed me. In the future I will always seek a loan option that is face to face and not all electronically done. Jason was harsh at times and I felt he talked down to me. At the end I gave up and pretty much told him don't call, text or email me. Once this was closed I don't want anything else to do with him. At that time he tried to show some sympathy but damage was done. At the end I was so frustrated I had to seek behavioral health because I felt severely overwhelmed and upset. All my career I sacrificed so much and felt degraded trying to purchase a home using this process. My credit is excellent and I don't have any big debts other than my other home I'm renting so this caused me a lot of pain and anguish. So no I will not recommend anyone to use Veteran's United. Jason truly made this a horrific event for me that should have been one of the happiest days of my life.
Response from Veterans United
Hey Marilyn,
I’m truly sorry to hear how difficult this experience was for you. Buying a home should be an exciting milestone, and I can understand how painful it must have been to feel frustrated and unheard during the process. That’s not the kind of experience we ever want for our borrowers.
I do want to thank you for sharing that Megan was able to help and provide support toward the end. I’ll make sure she knows how much you appreciated her care and communication. As for the challenges you mentioned, I’d really like to have my team review your loan experience in detail so we can better understand what went wrong and how we can improve.
When you’re ready, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
They were great no hassle at.all very smooth
